THE SCOPE
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Sportsbook Product and CX Manager to lead the development and optimization of our sports betting vertical.
YOUR ROLE
The ideal candidate will be responsible for creating innovative & customer-focused betting experiences by collaborating with cross-functional teams.

• Sportsbook Player Journey Strategy:
  • Own the end-to-end development lifecycle of the sports betting features, from concept to market launch and ongoing optimization.
  • Guarantee accurate translation of operational needs into detailed requirements for development and monitoring.
  • Define and implement experience strategies aligned with company goals, operations, user needs, and market trends.
  • Collaborate with stakeholders (delivery, UX/UI, marketing, operations) to deliver a seamless user experience.
  • Develop roadmaps, prioritize features and improvement, and align with your techno co-management to ensure the delivery
  • Leverage market insights and user feedback to continuously improve the product and identify new opportunities
• Customer-Centric design:
  • Understand and anticipate customer needs, behaviors, and pain points through research and data analysis.
  • Define key user journeys, features, and functionalities that enhance the betting experience.
  • Work with the UX/UI team to ensure a user-friendly interface that increases customer engagement and retention.
  • Continuously identify and address pain points or barriers within the user experience to increase satisfaction, engagement, and loyalty.
  • Map and analyze the full customer journey, identifying opportunities to improve the ease of use, personalization, and overall satisfaction.
  • In collaboration with our lab, develop processes to capture customer feedback (surveys, reviews, and analytics) and use these insights to guide experience
• Performance Analysis & Optimization:
  • Analyze key performance indicators (KPIs) such as user engagement, conversion rates, retention, and overall revenue.
  • Use data-driven insights to make informed decisions, in alignment with operations about improvements and new features.
  • Monitor competitor offerings and industry trends to ensure the betting customer experience stays competitive and relevant.
• Stakeholder Management:
  • Serve as the primary point of contact between the experience team and other departments, including marketing, compliance, and operations.
  • Present experience updates and performance reports to executive leadership.
  • Collaborate with the marketing team to define go-to-market strategies, promotional campaigns, and customer acquisition plans.

YOUR PROFILE

• Minimum 5 years of experience in customer experience, user experience (UX), or operations management, ideally in the online betting, gaming, or digital entertainment industry
• Ready to come to the office (Liège) at least 2 days a week to work closely to the development teams
• Excellent project management skills, with the ability to prioritize tasks, manage timelines, and coordinate between multiple teams
• Deep understanding of the sports betting industry, including customer behaviors, market trends, and common pain points
• Strong communication and presentation skills, with the ability to speak to stakeholders (internal or external) across departments and at all levels of the organization
• Customer-first mindset with a passion for creating exceptional experiences
• Adaptable, with a proactive approach to identifying and solving problems in a fast-paced, evolving industry
• Experience with project management tools such as Office, Miro, Jira, Confluence

WHAT WE OFFER
As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

• the opportunity to contribute to the international development of a family company from Liège
• the chance to take part in a human and entrepreneurial adventure within a solid group
• a friendly work environment that is adapted to reaching optimal performance
• leadership by talents, values, trust and autonomy
• the opportunity to progress and specialize with our internal mobility system
• a competitive salary package with several perks
• The possibility to work remotely up to 50% for a good work-life balance

INTERVIEW PROCESS


Gaming1's NEWS
The Gaming1 Belgian hub moved to the heart of the Ardent City in 2021. Immerse yourself in our new office.
We are certified Top Employers 2024! We are the first game of chance company (casino, sports betting and poker) to receive this certification, among some 80 companies certified in our country, and including only 15% in Wallonia.
The health of our employees is our priority, we offer, as well as health and safety measures. Various activities are organized throughout the year, such as giving blood in the building’s courtyard, teambuilding days and the #loveyourhealth program which gives employees the opportunity to take part in various sporting activities.
More, the perks card offered to all Gaming1 employees. Browse the list of reductions.