We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


What you’ll do:


In your role as a Business Process Senior Consultant you will be responsible for handle tickets for configuration changing, implementing, configuring, and/or consulting on SAP Concur products and services. Business Process Senior Consultant will manage high project complexity, milestones, cases, budget of hours, internal and external resources, timelines, and drive satisfaction to ensure customer success, as required by the needs of the business. Consultants will develop relationships and work well across groups, teams, and organizational boundaries. And needs to have a deep knowledge of travel market and TMC routines


RESPONSIBILITIES:


Drive Customer Success

• Provide consultancy on customer’s solution within the scope of SAP Concur products and services purchased by the customer;
• Prepare, design, implement, and/or maintain SAP Concur configuration to customer requirements;
• Have an understanding of best practice configurations and ability to provide recommendations;
• Contribute to team achievement of key performance and metric indicators.

Build Relationships

• Build customer relationships to support high quality delivery and customer success;
• Build relationships with peers in order to develop skills and contribute knowledge to the community.

Gain Expertise

• Continuously develop SAP Concur product, process, and system knowledge;
• Manage deliverables and maintain data hygiene;
• Pursue opportunities to develop skills and learning from others.

COMPETENCIES:


Functional and Technical Acumen

• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment;
• Continues to expand knowledge and skills to improve processes.

Effective Communication

• Maintain relationships by listening and connecting to others in an open, honest, and meaningful way;
• We engage in on-going and transparent conversations, both verbally and in written form, to stimulate reactions, identify relevant information, seek feedback, and accomplish goals.

Task & Time Planning

• Concentrate efforts on the more important priorities;
• Can attend to a board range of activities;
• Develops project schedule and task/people assignments to create an efficient workflow;
• Knows what to measure and how to measure it;
• Anticipates and adjusts for problems and roadblocks.

Accountability

• Demonstrates concern that one can be perceived as responsible, proactive, reliable, and approachable;
• Ensures that one’s own and/or others’ work and information are complete and accurate;
• Focuses on desired result of one’s own or one’s units’ work.

Critical Thinking & Problem Solving

• Uses logic and methods to solve problems with effective solutions;
• Probes all fruitful sources for answers;
• Can identify hidden problems;
• Is excellent at honest analysis;
• Looks beyond the obvious and doesn't stop at the first answers;
• Openness to different and new ways of doing things;
• Willingness to modify one’s preferred way of doing things.

Effective Relationship Building

• Relates well to all kinds of people—up, down, and sideways, inside and outside the organization;
• Builds appropriate rapport;
• Builds constructive and effective relationships;
• Uses diplomacy and tact;
• Can defuse even high-tension situations comfortably.

Customer Focus

• Constantly works towards long-term success and satisfaction of both internal and external customers;
• Thoroughly understands customer needs;
• Ensures that customers’ success is seen as the top priority;
• Manages expectations of customers;
• Delivers on promises to customers;
• Seizes opportunities to add value to the customer;
• Maintains integrity even in challenging customer situations;
• Seeks feedback from customers to identify opportunities for improvement;
• Continuously demonstrates empathy, responsibility, and generosity;
• Act as one SAP.

Business Acumen

• Takes a business-driven approach to one's own tasks and responsibilities;
• Keeps up-to-date on SAP's strategy, core business, markets and competitors;
• Considers the impact of external factors on the organizational plans and objectives;
• Demonstrates a thorough understanding of business processes and adheres to commercial principles;
• Understands the value SAP’s solutions add to customers’ business;
• Prioritizes own work activities according to SAP’s strategy;
• Ensures that own performance contributes to SAP’s success;
• Ensures compliance with SAP specific & general business methods, processes, rules and regulations;
• Has an entrepreneurial spirit.

Innovative Thinking

• Generates ideas, initiatives, and visions to drive and continuously improve operating efficiencies and expand market leadership;
• Challenges and improves processes, methods, systems, and solutions along SAP’s and customers’ value chain;
• Generates and promotes new ideas and breakthrough initiatives;
• Analyzes and anticipates the impact of upcoming technologies and market developments to initiate innovation;
• Translates creative ideas into plans and action;
• Thinks beyond boundaries to create visions.

Languages

• Advanced English and Spanish;
• Spanish is a must.

Meet your team:


Our team is full of excited individuals spanning both Southeast and South Brazilian Region. Teammates in Brazil are located in São Paulo and Sao Leopoldo (SAP LABS), in Rio Grande do Sul state. Since 2017, we became responsible for SAP Concur’s implementation across Latin America region working with all SAP Concur offers. We’ve been working hard to deliver the best quality of implementation and support around the world.


Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 407786 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.