Brazil Job Openings
GRAVITY INTERACTIVE, INC.
Head of Customer Service
October 30, 2024
Gravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity Interactive strives to become a major publisher in the online gaming industry that lives up to its reputation through continuous servicing of the currently existing online games as well as a wide variety of new and innovative entertainment contents to gamers in North America and beyond.
Job Title: Head Of Customer Service
Duties and Responsibilities:
Application Question(s):
Expected Start Date: 01/12/2024
Job Title: Head Of Customer Service
Duties and Responsibilities:
- Responsible for resolving users inquiries, disputes, complaints and ensuring users satisfaction
- Collect, investigate, and process various data regarding in-game issues, exploits and bugs
- Document and update requests for support to have resolutions
- Act as a liaison between users and various internal departments
- Provide technical or quality game support to users and other related issues
- Manage the Customer Support team
- Prepare weekly reports regarding the status of the customer support matters
- Proficiency with computers, Microsoft Word, Excel, Outlook, Access, and Internet.
- Problem solving skill is a must
- Excellent verbal and written communication skills
- Organizational and time management skills
- Strong attention to detail and follow- through skills on User issues
- Team-oriented professional work attitude with the ability to work independently
- Previous customer service experience and a commitment to superior customer satisfaction
- Game industry experience is desired
- Familiarity with PC gaming and MMORPGs
- Positive and professional attitude
- Fluent Brazilian Portuguese
- Live in Brazil
- Advanced English reading and writing skills
- Korean language skill is a plus
- International travel may be required
Application Question(s):
- Are you able to work as an independent contractor?
- Are you comfortable working in a remote setting?
- What are your compensation expectations (monthly in BRL)?
- How many years of professional work experience do you have in PC or Mobile game industry?
- English (Preferred)
Expected Start Date: 01/12/2024
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