Apply for Head of Customer Service Role at GRAVITY INTERACTIVE, INC.

Brazil Job Openings

GRAVITY INTERACTIVE, INC.

Head of Customer Service

October 30, 2024

Gravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity Interactive strives to become a major publisher in the online gaming industry that lives up to its reputation through continuous servicing of the currently existing online games as well as a wide variety of new and innovative entertainment contents to gamers in North America and beyond.
Job Title: Head Of Customer Service
Duties and Responsibilities:

Responsible for resolving users inquiries, disputes, complaints and ensuring users satisfaction
Collect, investigate, and process various data regarding in-game issues, exploits and bugs
Document and update requests for support to have resolutions
Act as a liaison between users and various internal departments
Provide technical or quality game support to users and other related issues
Manage the Customer Support team
Prepare weekly reports regarding the status of the customer support matters

Skills and Requirements:

Proficiency with computers, Microsoft Word, Excel, Outlook, Access, and Internet.
Problem solving skill is a must
Excellent verbal and written communication skills
Organizational and time management skills
Strong attention to detail and follow- through skills on User issues
Team-oriented professional work attitude with the ability to work independently
Previous customer service experience and a commitment to superior customer satisfaction
Game industry experience is desired
Familiarity with PC gaming and MMORPGs
Positive and professional attitude
Fluent Brazilian Portuguese
Live in Brazil
Advanced English reading and writing skills
Korean language skill is a plus
International travel may be required

Job Type: Contract
Application Question(s):

Are you able to work as an independent contractor?
Are you comfortable working in a remote setting?
What are your compensation expectations (monthly in BRL)?
How many years of professional work experience do you have in PC or Mobile game industry?

Language:

English (Preferred)

Work Location: Remote
Expected Start Date: 01/12/2024

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

Supergasbras

Analista Plan Produção JR

Cuiabá

November 26, 2024

View Job Description

Novibet

QA Engineer (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Novibet

.NET Software Developer (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Novibet

Senior Compliance Manager (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Cadence Design Systems

Lead Software Engineer

Belo Horizonte

FULL TIME

November 26, 2024

View Job Description

Novibet

Senior QA Engineer (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Novibet

Software Development Team Leader (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Novibet

Senior .Net Software Developer (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Nissan

Supervisor Produção (Pintura/Plástico)

Rio de Janeiro

FULL TIME

November 26, 2024

View Job Description

JPMorganChase

Senior Associate - Business Analysis – LATAM Payments (TDD – Transformation Design & Delivery)

Head of Legal (F/M)

Belo Horizonte

October 11, 2024

View Job Description

TikTok

Head of Sales - Growth - Brazil - São Paulo

São Paulo

October 15, 2024

View Job Description

FERRERO

Head of New Channels

São Paulo

October 18, 2024

View Job Description

See What’s New: GRAVITY INTERACTIVE, INC. Job Opportunities

GRAVITY INTERACTIVE, INC.

Head of Customer Service

October 30, 2024

View Job Description

São Paulo

FULL TIME

November 26, 2024

View Job Description