You will be based in our São Paulo office as part of Office Technology Experience team, a global team part of Technology and Digital (T&D) team.

When you join Mc Kinsey as an IT Solution Advisor, you will experience an innovative and dynamic environment that brings the best technology to our clients and colleagues in all Offices in Brazil and collaborate with other IT Solution Advisors in Latin America and other teams globally.

As an IT Solution Advisor, you will provide end-to-end customer experience through support deliver, building awareness and improving technology adoption, by promoting firm tools, solutions and services - often beyond their team and locations.

You will be a trusted advisor with office colleagues and a collaborator with the global IT service teams. You will deliver world-class IT services ensuring office technology (i.e., meeting rooms, infrastructure, network etc.) is up and running to provide a positive customer experience within and beyond their locations.

You will problem solve device and office technology issues efficiently, identifying trends and regularly connecting to central teams to help find the best solution providing world class customer service. You will also help colleagues use technology better by listening and understanding their usage and share insights back to global Technology teams. You will regularly conduct technology stock taking and accurately update asset management tools ensuring all assets are accounted for.

As an IT Solution Advisor, you will also contribute to office technology and solution implementation as well as local, regional or global initiatives. You will ensure representation of the office experience in any technology projects where local help is needed.