Brazil Job Openings

Wipro Limited

MIS Executive

Curitiba

October 25, 2024

  • Curitiba, Brazil
  • DOP
  • 3117167
Job Description


Role Purpose
The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance.


Dosssss


Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
Interact and work closely with management, internal stakeholders & clients to understand the business information needs
Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run- rate etc.)
Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
Ensure zero non-compliances on process audit on data security and compliance


Support and adopt tools and systems for efficient MIS generation and reporting system
Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
Providing update to the manager on the progress of any new MIS initiatives
Perform periodic maintenance and servicing of MIS system to improve operational efficiency
Adopt new tools, technology solutions and develop capability through training to improve own productivity.
Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis


Stakeholder management
Coordinate with internal and external stakeholders for collation and accuracy of data
Provide timely assistance in case of an escalation and support resolution of escaations/ issues


Stakeholder Interaction


Stakeholder Type

Stakeholder Identification

Purpose of Interaction


Internal

SL Leadership, MIS Leadership

Daily Interaction & Reporting, governance


Core Delivery Team & Operations (WFM, Delivery, Quality etc.)

Updation and management of data
Understanding & Generation of MIS Reports & Dashboards


Business Finance

Invoicing, MIS reports


External

Assigned client/ account

To provide reports & dashboards as per the requirements



Display


Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill


Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Competent
Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Foundation
Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Competent
Business Knowledge - Understand the DO&P process and workflow, key terms and performance and financial parameters - Competent



Competency Levels


Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.


Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.


Expert

Applies the competency in all situations and is serves as a guide to others as well.


Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.


  • Behavioral Competencies
    • Analytical Skills
    • Execution Excellence
    • Managing Complexity
    • Handling Pressure
    • Client centricity
    • Passion for results
    • Stakeholder Management


Deliver


No.

Performance Parameter

Measure


1.

MIS Management and Reporting

Quality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements


2.

Stakeholder Management

Customised dashboards as per client and functional requirements
Zero escalations on data reporting
Zero non-conformance on security or compliance requirements


3.

Team Management

Team attrition %, Employee satisfaction score



Ad Tagging

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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