Mercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation.

Prospection and business development

Spend most of the time (70%) “farming”; i.e. building and maintaining relationship with existing customers.
Manage a specific portfolio of Key Customers, responsible for the major volume and revenue for the company average 30.000 TEUS/R$30 M contribution marge;

Create synergy with all internal departments coordinating and participating on internal improvements, focusing on customer care and costs reductions
Market research study (National and Global Scenario), including the Customer´s production line and logistics workflow. P rovide market analysis, aiming new opportunities, products, and customers. Track & analyze market development for the location and mapping area;
Identify clients’ business strategies and objectives, logistics and transportation needs and buying criteria to develop and articulate value-based solutions to address their needs and wants.

Research Study of shareholders and investors of KC Customer, overall market knowledge of Cabotage and market conditions;

Prospect new Key Customers (30% of the time) following same profile, above 2000 teus per year;

Control BID Agreements and Negotiation among all departments;

Visit and develop working relationships with the key personnel of the designated corporate entities, making, among other initiatives, corporate presentations on your products and logistical solutions.
Collaborate with internal stakeholders to provide first-class service to further increase customer satisfaction and loyalty.
Maintain systems and presentations updated, CRM and PPT;
Provide weekly forecasts regarding equipments and trucking fleet.
Continuously develop product and market knowledge and selling skills.

Customer Relationship

Regular visits to customer´s plants/factories (Brasil)
Closely follow up the portfolio managed, maintaining a good relationship with the customers through regular visits and phone calls;
Plan and conduct commercial visit according to the commercial action plan and produce visit report along with customer follow up
Ensure follow up on her/his customers portfolio payment and contribute to recover unpaid debt identified as a priority by finance department
Manage communication on service failures;
Analyze and take actions on the Customer Performance Statistics and provide alternatives to achieve budget; Assist finance team on solving disputes, whenever required;

EDUCATION & EXPERIENCE REQUIREMENTS

Degree : Bachelor’s degree in Administration, Business Management, Logistics, Business Administration, International Trade;
IT and System Requirements: Windows package (Outlook, Excell, Power Point and Word); CRM
Language: Fluency in English is required (reading, writing and speaking);
Experience: Minimum 03 three years’ experience in Logistics or Supply Chain;

Come along on CMA CGM’s adventure