Brazil Job Openings
DiDi Global
Service Governance Intern
São Paulo
November 22, 2024
Company Overview:
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of Di Di Di Di Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where Di Di operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-Hybrid
Team Overview:
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of Di Di Di Di Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where Di Di operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
Our Quality Intern will work in 99’s Platform Governance team, focused on assisting in the development of new tools/rules for education ensuring compliant behavaior among our users, both pax and drivers.
Being part of the Quality team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. Also, this data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. Be prepared for a fast paced, challenging and joyful environment. Never a dull moment!
This data driven role calls for a combination of consumer inspired analytical thinking & interpersonal ability and day to day operations execution.
Role Responsibilities:
- Developing and updating fare-related policies, including ride cancellation, waiting time fees, fallback rules, and more
- Monitoring and analyzing the impact of policies on operations and user satisfaction
- Collaborating with cross-functional teams to ensure effective policy implementation and feature development
- Identifying opportunities for policy improvement and innovation on the platform
- Periodically reviewing policies to ensure compliance with local laws and industry standards
- Attending graduation
- Analytical Thinking
- Problem solving and creative thinking
- Proactive, hands-on, with high learning agility
- Attention to detail
- Interest in working in a dynamic environment
- Intermediate/Advanced Excel/Google Sheets (nice to have)
- Intermediate english level (nice to have)
- SQL knowledge or experience (nice to have)
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (Pw D).
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on
https://careers.didiglobal.com/terms
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