• Monitoring and actioning incident, problem, change request queues as 2nd line support for the business
• Common incident, problem, change request processes, effectively adapt and communicate technical concepts to users of different technical skill level
• Troubleshooting Service Now logging and configuration, e.g. forms, lists, workflows, Java Script, notifications, scheduled jobs, reports, dependencies with third party services
• Performing regular instance maintenance and being responsible for platform patching/upgrades, cloning, keeping service documentation relevant
• Monitoring platform integrations for errors, including MID servers, LDAP users and groups import
• Maintaining and monitoring CMDB, Discovery, relationship health

• 3 or more years of experience in application administration of Service Now, configuring out of box modules, maintaining related tools and third party services
• 3-5 or more years of experience with user support and general Service Now (or similar service delivery platform) administration
• Strong understanding of Service Now standard modules, table structure, user management, knowledge management, CMDB, Discovery, reporting, service portal
• Participated in one or more Service Now platform or module implementation life-cycles
• Good understanding of update sets and working through tiered deployment process (Dev->QA ->Prod)
• Working knowledge from user/customer support or similar role

• Good understanding of Active Directory basic concepts like objects, attributes and security policies, including how to interact using Power Shell
• Service Now Certified System Administrator
• ITIL 4 Foundation certification and beyond preferred
• Experience working with Service Now ATF (Automated Testing Framework)

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment