Why join Humi?

• As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees
• Be part of a high performing team of critical thinkers that thrive on problem solving
• Access leadership and growth opportunities as the company rapidly scales
• Maintain work-life engagement with flex hours and our Long(er) weekends initiative
• Opportunity to work fully remote across Canada if you choose to

What will you be doing as an Associate, Payroll Services?

• You will process payroll for our managed clients (up to 600+ employees), ensuring timely communication, accurate payroll and benefit adjustments, ROE submissions and detailed reporting
• You will support our Customer Success Managers with payroll technical know-how and new CRA guidelines
• You will own the on-going payroll processing and advisory for our managed payroll clients while defining the best in class experience
• You will build and maintain strong relationships with clients through communication and collaboration

In your first 30 days, you will:

• Introduction to the Client Retention & Growth (R&G) and Product & UX team
• Introduction to the Sales team
• Introduction to Payroll stakeholders
• Manage day-to-day expectations
• Discuss KPIs
• Receive access and training to R&G tools: Hubspot, Zendesk, Notion, Google Drive etc
• Walkthrough client implementation process
• Walkthrough managed payroll process
• Shadow PX and assist running managed payroll
• Receive product training on all our modules: HR, Payroll and Benefits.
• Pair-tackle client tickets
• Shadow PX calls: HR, Payroll and Benefits

In your first 60 days, you will:

• Independently respond to client tickets
• Independently run client payroll
• Manage client portfolio
• Have clear understanding of concepts introduced during focused learning sessions
• Able to navigate through various platforms and softwares

In your first 90 days, you will:

• Contribute to internal Q&A forum and knowledge base
• Take ownership of role and look for opportunities of improvement over current processes
• Comfortable seeking guidance from resources outside of immediate team members
• Participate in stakeholder interviews held by product managers to aid product development

In your first year, you will:

• Add value to role by taking on more responsibilities outside of core duties
• Complete large scale projects involving multiple stakeholders
• Comfortable tackling issues involving advanced application of payroll concepts
• Upgrade skills by participating in ongoing workshops

What are we looking for in an Associate, Payroll Services?

• 2+ years of payroll experience
• Must be PCP certified (or in the process of obtaining PCP)
• Must have processed 500+ employees
• Self-starter who has the ability to manage and support multiple clients and meet tight deadlines
• Tech savvy and ability to pick up new platforms and software quickly
• Strong communication skills with a customer service mindset and team mindset
• Self starter with a resourceful attitude when problem solving and dealing with ambiguity
• Analytical and strategic thinker who looks for opportunities and spearheads innovation that will drive better process improvements
• Experience working in a fast pace startup is an asset
• Must be able to calculate Stat holiday pay, Termination pays, Severance pay, Retro Pay, and pay in lieu of notice
• Attention to detail is the ability to focus on all areas of a project or task, no matter how small.