What will you be doing as a Manager, Payroll Services?

• Your job will break down in to the following categories:

• Successfully manage a small portfolio of clients, ensuring their payroll needs are met with precision and timeliness.

• Act as a trusted advisor to clients, providing expert guidance on payroll matters and compliance with government regulations.
• Identify and resolve payroll discrepancies promptly, maintaining client satisfaction and trust.

• Prepare, verify, and process all employee payroll-related payments accurately and timely.
• Ensure compliance with all federal, provincial, and local payroll regulations and communicate key changes to the team: CRA, NPI etc.
• Calculate additional payroll premiums such as WSIB and provincial taxes like EHT, and manage associated reporting.
• You will process payroll for our managed clients ensuring timely communication, accurate payroll and benefit adjustments, ROE submissions, T4’s and detailed reporting

• Lead, mentor, and manage a team of Payroll experts.
• Provide guidance and support to the team, fostering a collaborative and high-performing work environment.
• Conduct regular 1:1s, performance reviews and support professional development opportunities for team members.
• Monitor rep and team capacity, and ensure client tracking documents are updated in a timely manner
• Creating training program and ensure that the team is prepared for Year-End

• Work closely with other client facing teams to assist in client account setup if needed.
• Help new clients streamline their Humi platform to best cater to their company's payroll needs.
• Resolve client problems and concerns with accuracy and urgency, ensuring high levels of client satisfaction.
• Handles client escalations from team members

• Follow all payroll processes and workflows meticulously to ensure consistency and accuracy.
• Recognize and mitigate risks that may cause client dissatisfaction or operational inefficiencies.
• Collaborate with the Finance team to resolve payment issues and ensure seamless financial operations.
• Always looking to improve or implement new processes to streamline workflows and create efficiencies: Notion, Google Drive, Macros etc.

• Maintain strong organizational skills when logging and managing support requests.
• Continuously improve payroll processes by collaborating with various departments and implementing best practices.

• Help define, track and report on key performance indicators (KPIs) to measure the effectiveness of Payroll Services.

What we are looking for in a Manager of Payroll Services:

• 4+ years of payroll processing experience, including year end T4 auditing, ROE submissions, and manual payroll calculations for more than 500 Employees
• Understand and stay up to date on Payroll Legislation and compliance through NPI
• Strong analytical skills with experience in analysis, reporting, and metrics-driven decision making.
• Strong problem-solving abilities and a proactive approach to identifying and addressing issues.
• Excellent leadership mentoring and developing high-performing payroll teams, communication, and interpersonal skills.
• Able to multitask with having a portfolio of payroll clients on tight deadlines, while also supporting and mentoring a team of payroll experts
• Excellent communication skills, both verbal and written, with the ability to articulate conversation in a clear and concise manner to both clients and team
• Analytical and strategic thinker who looks for opportunities and spearheads innovation that will drive better process improvements
• Tech savvy and ability to pick up new platforms and software quickly ( has worked in a tech startup considered an asset)

Why Join Humi?

• As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees
• Be part of a high performing team of critical thinkers that thrive on problem solving
• Access leadership and growth opportunities as the company rapidly scales
• Maintain work-life engagement with flex hours and our Long(er) weekends initiative
• Opportunity to work fully remote