Company Description
The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

Job Description
The Client Care Team within the Parliamentary Precinct Operations is currently looking to create a pool of potential candidates for the position of Client Service Advisor.
As part of this team, you will act as a single point of contact for clients on financial service requirements such as broker services, accounting operations, budget reviews and travel point balances. In addition, you act as an expert interface in resolving requests and, where necessary, escalating concerns to other areas.
Furthermore, you will monitor trends and work closely with Financial Services stakeholders to provide proactive advisory services to clients. You support clients in the achievement of their expectations and objectives and ensure effective stewardship of the House’s financial resources.
Top Reasons to Join the Client Care Team
The Client Care Team provides clients with an enhanced experience and seamless, unified services. You will join a dynamic team who provide consistent, streamlined and exceptional service experience to Members, their staff, and House Administration employees.
In this role, you will broaden your knowledge of the different Service Areas of the House Administration and have an opportunity to participate in various programs and projects such as Leadership development, professional development, important initiatives for your colleagues and for the team. Every day will be a new stimulating challenge. You will work in a dynamic environment where your leadership will be valued and developed.

• Training and development opportunities
• Work-life balance / 35-hour workweek
• 4 weeks’ vacation (minimum)

Qualifications
Education:

• Completed post-secondary education from a recognized institution in finance, commerce or business administration OR acceptable combination of education, training and relevant experience.

Experience:

• Minimum of two (2) years of experience in serving clients and working in a contact centre environment;
• Experience in providing advice to high-profile clients;
• Experience in evaluating and analyzing information and reviewing various types of requests;
• Experience in working and communicating with partners;
• Experience in explaining policies, processes and procedures.

Assets:

• Experience providing financial advice;
• Experience using an Integrated Financial System.

Additional Information
We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-Carrieres CDC@parl.gc.ca.
Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is CBC. Consideration may be given to candidates with other linguistic profiles.
We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.
Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.
Learn more about us! Visit Ourcommons.ca.
To learn about our hiring process, visit Eligibility and Selection.