JOB OVERVIEW
The Canadian Cancer Society Lodges provide a non-medical “home away from home” for people with cancer and their caregivers who must travel to Vancouver, Victoria, Kelowna, Prince George, Halifax, Montreal or St. John's, NL for out-patient treatment and consultation. Client Services Coordinators work rotating 8 hour shifts at our 24 hour facility to ensure the safe & effective coordination, implementation and delivery of the lodge program, in alignment with program standards, policies & procedures.
This position is primarily responsible for the effective implementation and delivery of the Lodge program while ensuring a safe environment for clients, staff and volunteers within the Lodge and ensuring our volunteers continue to be effectively engaged.
This is a casual/on-call role with no guaranteed hours, the selected candidate will provide coverage for sick days, vacations, and additional shifts as needed.


WHAT YOU’LL BE DOING:
1. Implement the effective delivery of the Lodge Program

• Provide a high level of customer service within the context of the program delivery model
• Support clients to become familiar with the lodge environment including providing tours and encouraging participation in on site programming
• Provide as appropriate referrals to other support programs (i.e. Cancer Information Service, Cancer Connection, Travel Treatment Fund etc.)
• Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources.
• Receive and receipt payments for room charges and donations.
• Collect and monitor program data in RDP database
• Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database.
• Liaise with Kitchen and Housekeeping staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager.
• Actively participate in team meetings and training sessions and provide input to program challenges and shared projects
• Actively participate in integration activities with other functional areas including Health Promotion and Revenue Development as appropriate.

2. Accountable for ensuring a safe environment within the Lodge

• Ensure standards, policies and procedures are implemented and maintained.
• Model the Society’s values by demonstrating appropriate behaviour in Accountability, Caring, Integrity, Respect, Quality, Responsiveness and Teamwork
• Ensures adherence to established emergency procedures and safety practices ensuring client safety and security within the environment of the Lodge.
• Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.
• Responds to emergency situations as per sites policies and procedures (i.e. medical emergency, suspected theft etc.)

3. Supervising volunteers to promote a supportive and welcoming environment within the Lodge:

• Facilitates communication between staff and volunteers.
• Participates in the organizing, training and education of volunteers according to the Society volunteer engagement framework.
• Lends support and guidance to volunteers on a daily basis recognizing and acknowledging their contributions and providing constructive feedback and coaching for performance.
• Promotes awareness of all Society programs among volunteers and encourages appropriate referrals to Society Programs

4. Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.


QUALIFICATIONS


WHAT YOU CAN EXPECT FROM US:
CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is committed to fostering a culture that is inspiring, supportive and exemplifies our core values:
COURAGEOUS UNITED CARING RIGOROUS
In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.


HOW TO APPLY:
Qualified candidates are invited to submit their resume, cover letter and salary expectations by November 14, 2024.
We thank all candidates for their interest and advise that only those selected for an interview will be contacted.


OTHER INFORMATION:
CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act , accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!
Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles , employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.
As an employer, occupational health and safety legislation requires that we protect our workers from health and safety risks in the workplace. CCS has implemented a mandatory vaccination policy requiring that all staff who work in any of our physical workplaces must be fully vaccinated against COVID-19. All employees will need to attest to their vaccination status through a secure online form or automated applications. Reasonable accommodation and remote working will be discussed on a case-by-case basis.

Privacy Disclosure
We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices , visit cancer.ca/privacy.
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