MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.


WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.


Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.


JOIN OUR TEAM!
Are you a dynamic achiever searching for a fulfilling opportunity?

Join the vibrant team at Work BC Vancouver Northeast as we seek a motivated Coordinator of Case Management. Our progressive team thrives in a supportive and collaborative environment, driven by a commitment to providing heartfelt and employment support services. Upholding principles of welcoming inclusivity, we prioritize creating a workplace where everyone feels respected and valued.


Seize this opportunity! Your dedication will be instrumental in transforming and positively impacting the lives of our clients on their employment journeys. Not sure if you're 100% qualified? We encourage you to apply anyway!


POSITION FUNCTION:
As the Coordinator, you will play a key role in supporting the Manager in overseeing the development and delivery of our Work BC Programs. With a focus on quality assurance and staff supervision, you will work closely with internal and external stakeholders, including community partners, agencies, and funders, to ensure the successful delivery of employment services to our clients and the achievement of our contractual outcomes. Your expertise in program coordination and partnership management will be essential in driving our success and helping us make a positive impact on the lives of those we serve.


KEY DUTIES AND RESPONSIBILITIES:


Case Management Strategy and Implementation

• Collaborate with the manager to develop and implement effective case management strategies, action plans, and procedures aligned with the Work BC Program objectives.
• Review documentation to ensure compliance with quality standards and program requirements.
• Apply industry standards, best practices, and CARF standards in the design and delivery of case management services.
• Actively participate in the evaluation of the case management program, developing and implementing assessments of case management components.
• Provide recommendations for revisions to enhance the case management model and overall outcomes.
• Handle complex client cases, ensuring effective case resolution and maintaining positive client relationships.

Team Leadership and Supervision

• Supervise a team of employment counselors to ensure the successful delivery of case management services.
• Monitor progress against case management outcomes, emphasizing the achievement of quality standards.
• Work closely with the Manager and Training Coordinators to train, and evaluate employment counselors, focusing on enhancing the team's overall quality.
• Ensure the team receives necessary support for their roles and responsibilities.
• Provide constructive individual and team feedback and coaching to enhance performance, address challenges, and capitalize on strengths.
• Ensure staff comprehension and adherence to case management policies and procedures, maintaining high standards in service delivery.

Collaboration and Stakeholder Engagement

• Take the lead in fostering collaboration among employment counselors, encouraging active participation and support across various clients’ and centers’ initiatives to cultivate a culture of teamwork and shared responsibility.
• Provide coverage and support to clients as needed, ensuring their case management needs are met in a timely, efficient, and effective manner.
• Collaborate with relevant stakeholders to address systemic issues and contribute to ongoing improvements in case management service delivery.

Quality Assurance and Continuous Improvement

• Maintain a robust understanding of industry standards, best practices, and CARF standards in case management.
• Review documentation to ensure compliance with quality standards and program requirements.
• Actively participate in the evaluation of the case management program, developing and implementing assessments of case management components.
• Provide recommendations for revisions to enhance the case management model and overall outcomes.

QUALIFICATIONS:

• A post-secondary degree, certificate, or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or two or more years of demonstrated experience in:
  • Supervisory role.
  • interpreting and implementing policies and procedures within the Work BC employment services context.
  • Working with immigrant populations and people from diverse backgrounds.
  • Building partnerships with employers, community agencies and other stakeholders.

• 3-5 years of Employment Counsellor experience within Work BC program.
  
• Strong English communication skills both verbal and written, other language skills are an asset.
  
• Career Development Practitioner designation is an asset.
• Required current and satisfactory Criminal Record Check.
• Conflict resolution skills.
• Technical skills with proficiency in ICM and MS Office 365.
• Cultural sensitivity.
• Ability to work independently and as a team.
• Organized, able to set priorities and meet deadlines.

• Knowledge and experience in the delivery of employment and job search strategies and or programming.
• Good working knowledge of existing programs and services, community resources, and local labour market conditions.

HOURS:
This is a full-time permanent position of 35 hours per week.
The successful candidate must be able to commute to our Vancouver Northeast location at 312-2555 Commercial Dr. Vancouver, British Columbia V5N 4C1.


COMPENSATION:
$33.63 - $34.09 Per Hour


BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.


DEADLINE:
Ongoing until filled.


IMPORTANT NOTES:

• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.