Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits!

We are currently searching for a superstar Houseperson to join our Housekeeping Team. Our ideal candidate would have an eye for detail and a personal standard of perfection, in providing a high cleaning standard that extends well beyond the fifth star. Our team of hardworking room attendants take great pride in ensuring our product shines, and exceeds our guests expectations of cleanliness and comfort. The ideal candidate would bring previous experience in the industry from another world class Hotel or resort, and fully understands quality standards of both room cleanliness and service excellence. Our award winning team of consummate hospitality professionals take pride in their work and warmly and genuinely engage our guests and fellow colleagues, keeping our workplace productive, professional and fun!

Are you ready for your next challenge? Are you ready to be part of the best in the city? Are you Shangri-La?

JOB REQUIREMENTS

Communicate with internal colleagues to advise and attend all the guest(s) service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate
Clean and maintain public restrooms, public areas, back-of-house, and other assigned work areas within hotel and its surroundings using approved hotel products and equipment, to hotel housekeeping standards
Assist in the receiving of Housekeeping stock and prepare and maintain Housekeeping storage areas to Shangri-La standards of cleanliness and safety.
Provide waste removal and janitorial duties specific to special cleaning projects, as assigned.
Removes trash collected by room attendants from service areas.
Deliver towels, toiletries, cribs, roll-away beds and other requested items to the guest rooms.
Pickup clean linens and refill the par stock of linen on each floor pantry, as required.
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
Assist in the cleaning of guest rooms, including changing of sheets and removal of garbage
Sanitizes high touch point areas of the hotel including public areas, spa, health club and back of house, as required
Collects soiled linen for laundering, assisting in the hotel laundry, as required.
Assist other Housekeeping Colleagues with the preparation of guest rooms, as assigned
Assist room attendants with moving heavy furniture items, as required
Complete deep cleaning tasks, as assigned such as sweeping, mopping floors and washing windows
Clean all public areas as required following department standard operating procedures.
Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
Report all defects and damage to Housekeeping Management to ensure it is logged and actioned
Undertake other ad hoc related responsibilities, as required.

The following is considered mandatory for this position:
Service Excellence – Delight our guests at every interaction with a genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble
Detail oriented –Great care and attention to detail in a fast paced environment
Cleanliness Orientation – Demonstrated need for order and cleanliness, well-groomed with good personal hygiene
Functional Competence – Safely work with cleaning chemicals, lift up to 50 lbs, stand, reach, grip and exert steady-paced mobility, able to push and pull carts or equipment weighing up to 250 lbs regularly throughout 8 hour shift
Operational Knowledge –Learn and follow SLa deliverables, SLV and Housekeeping service standards, programs, policies and procedures
Self motivation – Able to follow through on direction, with minimal supervision
Communication – Able to comprehend, read, write and speak English including workplace policies, job instruction, departmental and safety information
Problem solving –Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required
Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility
Ethical and professional conduct – Fulfills responsibilities with highest integrity
Technology proficiency– Fully competent in all systems used within department

COMPENSATION

The hourly wage for this role is $29.22/hour.

SHANGRI-LA VANCOUVER COLLEAGUE BENEFITS

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver! Our Colleagues have access to the following:

Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks and complimentary stays
Experience our renowned food & beverage with a special Colleague Discount
Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs!
Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
Connect your event leads or employee referrals to earn special rewards.
Celebrate with your fellow Colleagues in team recognition events throughout the year.
Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy

ABOUT SHANGRI-LA HOTELS AND RESORTS

Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being. This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion. We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.

APPLICATION INSTRUCTIONS

Interested candidates are encouraged to apply at http://www.areyoushangri-la.com. Due to the volume of applicants, we will only contact those candidates we wish to pursue further.

Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable assist international applicants in obtaining the legal right to work.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

Shangri-La Hotel Vancouver invites you to view our property promotional video at: https://www.youtube.com/watch?v=1eg Gt63v MCg

CHI the Spa invites you to view our promotional video at: https://www.youtube.com/watch?v=4Rl EOOFwe XM