Reporting to the Member Service Manager, you will actively grow BVCU’s membership by presenting sound product knowledge, offering banking solutions, and providing exceptional service to our members as part of an amazing team a collaborative environment.
THE BIG PICTURE:

• Create a positive first impression and model exceptional service delivery at every member interaction to foster the member relationship, including resolving member concerns
• Actively promote the Credit Union’s image within the community through participation in community events and volunteerism

WHAT COULD HAPPEN IN A DAY?

• Provide members with a variety of service options related to personal and business financial needs, by promoting the value and benefits, and advising on the best match
• Foster member relationships through service excellence and product knowledge
• Respond to member inquiries and follow up in a timely fashion
• Receive cash and cheques for deposit and verify amounts and examine cheques for endorsement and correctness
• Cash cheques and process withdrawals within assigned limits
• Maintain custody of cash drawer and daily cash holdings and reconcile cash on hand at end of each day
• Maintain joint custody of ATM by verifying deposits and payments
• Balance and process retained cards daily
• Maintain joint custody of night depository by verifying and posting deposits received
• Transaction processing including new account openings, cheque cashing, money orders, term deposit sales and withdrawals, cash handling, balancing, deposits, withdrawals, loan and bill payments, draft purchases, wires, foreign exchange, credit card advances, and other functions normally performed by a Teller
• Process member requests for account updates, balances, cheque orders and statements
• Process outgoing clearings by balancing clearing lists, preparing deposits and journal entries when applicable
• Balance all daily transactions in an efficient manner
• Maintain up-to-date knowledge of all deposit products, services, and competitors’ offering

QUALIFICATIONS:

• Retail banking experience is great but not necessary; cash handling an asset. Previous DNA experience is an asset.
• Education: Minimum of grade 12 education is required.
• Superior customer service skills and enjoys working with the public.
• Ability to work with confidential information.
• Excellent verbal and written communication skills with a keen eye for detail.
• Proven computer skills, including a working knowledge of MS Office.
• Must be bondable and a criminal and credit record check is required.

THE FINE PRINT:

• This position is in Banff, Alberta.
• This is a full-time position, 37.5 hours per week.
• Working Hours: Monday – Friday 8:45am to 5:15pm.
• Office setting, extended computer use, sitting, reaching, standing, minimal lifting and walking.
• Moderate mental effort with periods of high-volume workload.
• Attend and successfully complete staff training as required.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

APPLYING WITH BVCU:
BVCU is strongly rooted in the communities we serve and have built considerable success by delivering exceptional service and products to our members to help built a strong financial future. We take great pride in the communities and are committed to helping them thrive. Total compensation includes Flex Days, vacation, RRSP program, and benefits, including an HSA.
At BVCU, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, and all other characteristic protected by law. We believe that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain our talent from a diverse candidate pool. The credit union reserves the right to change job accountabilities and responsibilities as business needs dictate.
BVCU thanks you for your application, but we will only be contacting successful applicants.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• Cash handling: 1 year (preferred)

Work Location: In person