Canada Job Openings

Fedex Canada

Mgr, Regional CSS

Mississauga

FULL TIME

August 30, 2024

This is an interview position.

GENERAL SUMMARY
This role is supporting critical, time-sensitive field technology including implementation of systems, technology enhancements and understanding of all systems potential failure points for troubleshooting. Through a team of technical specialists, supports Pickup & Delivery, sortation, dock, scheduling and other systems by collaborating with field station operations, district staff, relevant Corporate departments and Fed Ex Services IT to ensure all operational processes and applications are properly supported. Will work with Critical System Support Engineering to provide resolution of system issues through thorough understanding of all potential failure points. Develops reporting/metrics and training materials. Responsible for the development and execution of strategic roadmaps to meet the future needs of FXG operations.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Bachelor’s degree required. In lieu of a degree, four (4) additional years to the minimum experience below in Engineering, Field Operations Management or related area will be considered equivalent.
Five (5) years in Engineering, Field Operations Management or related area required. Management/Field Operations Management preferred

Software skills, including use of Microsoft Office software and web-based applications.
Technical knowledge of field operations, P&D, scheduling systems preferred

Verbal and written communication and presentation skills necessary to communicate with all levels of management.

Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
Ability to inspire a shared vision and empower and motivate a team
Knowledge of concepts, practices, policies and procedures related to financial concepts and cost structure
Tactical and strategic decision making ability

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Bachelor’s degree required. In lieu of a degree, four (4) additional years to the minimum experience below in Engineering, Field Operations Management or related area will be considered equivalent.
Five (5) years in Engineering, Field Operations Management or related area required. Management/Field Operations Management preferred

Software skills, including use of Microsoft Office software and web-based applications.
Technical knowledge of field operations, P&D, scheduling systems preferred

Verbal and written communication and presentation skills necessary to communicate with all levels of management.

Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
Ability to inspire a shared vision and empower and motivate a team
Knowledge of concepts, practices, policies and procedures related to financial concepts and cost structure
Tactical and strategic decision making ability

Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: NOTE: This is a LOCAL POST, available only to employees currently in a Q16900: Sr Critical Systems Support Specialist role with Fed Ex.

DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:

their current driver's abstract;
their performance during application interviews; and
their performance on any driver competency assessments administered

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