Canada Job Openings
Viaggio Hospitality Group
Night Auditor/Guest Service Agent
New Westminster
FULL TIME
September 19, 2024
Who We Are
Viaggio Hospitality Group is one of British Columbia's largest hospitality companies, dedicated to providing exceptional food and beverage experiences. With a diverse range of establishments, each offering a unique concept, our mission is to deliver outstanding service, quality, and hospitality. Whether guests seek upscale dining, cozy accommodations, or vibrant entertainment venues, Viaggio Hospitality Group ensures memorable experiences at locations like Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager, and Birchbank Golf Course.
The Opportunity
The Met Hotel is located in the historic Burr Block building in downtown New Westminster. Steeped with history, the Met is one of New Westminster’s favourite places to hang out with friends and co-workers.
What You’ll Do
What You’ll Do
- Investigate problems further by verifying all revenue and expenses were claimed, preparing the next day’s reports, including reconciling accounts with proficiency
- Must have open availability for audit shifts. Audits shifts are overnight from (11:30 pm-7:30 am)
- Provide exceptional guest experience while maximizing the hotel’s profitability while simultaneously providing supervision, training, coaching, motivation, and policy implementation.
- Ensure customer satisfaction, and handles any requests that may arise on an ad hoc basis
- Provide courteous, professional and pleasant phone manner
- Guest check-ins and outs, promptly, professionally with a welcoming manner
- Answering internal and external phones and transferring to proper departments
- Answering the reservation line and assisting guests with bookings or inquiries.
- Handling guest complaints and concerns in an efficient and timely manner
- Must follow procedures and policies implemented by the Hotel
- Provide tourist information to Hotel guests
- Performing general office duties
- Responsible for cash float and processing proper form of payment
- Balance all accounts, statements and clerk batch’s
- Must Have 1-2 years experience in hotel or travel agent experience
- Must be detailed orientated, self-motivated and reliable
- Solid customer service skills
- Experience handling hotel’s cash flow
- Must be able to identify and communicate and issues as soon as they arise
- Must be currently living in B.C., Canada.
- Must be legally authorized to work in Canada to be considered
- Competitive salary
- Competitive extended health and dental benefits plan
- Career development and opportunity for advancement
Pay: $19.00-$21.00 per hour
Work Location: In person
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