Operations Coordinator


Location: Edmonton


About Us:
Friendlier is a leading cleantech venture in Canada dedicated to simplifying the switch from single-use to reusable packaging. With our innovative turnkey reusable packaging solution, we aim to revolutionize the way businesses approach packaging, by making sustainability easy and accessible. Our mission is to drive positive environmental impact while offering convenience and cost savings to our clients.


We are searching for Operations Coordinator


About the Role:
As the Operations Coordinator at Friendlier, you will work in a variety of functional roles including customer support, Operator and in logistics. The role is hands on and is designed to be flexible in order to partner with the Expansion Project Manager in getting the new facility up and running. The role requires the ability to work as an Operator, but also to assist the Customer Success team with support.


Key Responsibilities:
Operations:

• Assist in the day to day management and set up of the Edmonton location. This could include testing equipment, running equipment and connecting with vendors, contractors and customers as needed.
• Contribute to the development of KPI’s and reporting metrics.
• Conduct root cause analysis of product complaints.
• Communicating new customers to the team and setting up within Friendlier systems.

Logistics:

• From time to time, may need to step in and act as Driver
• Pick and pack and delivery of product to designated customers, when volumes require additional resources.
• Facilitate weekly shipments to and from processing facilities

Customer Support:

• Develop and maintain strong relationships with clients, serving as their primary point of contact and trusted advisor. Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization.
• Act as a customer advocate within Friendlier, gathering feedback and insights to influence product enhancements and contribute to continuous improvement.
• Act as a point of escalation when required, to help manage customer expectations, and develop Save plans for at-risk accounts

Other Duties as Assigned:

• Projects as they arise in relation to the successful set up of the Vancouver office
• Assisting in implementing Company standards and systems.
  • Packaging
  • Quality control
  • Inventory

What you Bring:

• Post secondary diploma in a similar discipline is preferred
• Experience in customer success, or sales with a strong customer service approach
• Demonstrated experience in problem solving, and resourcefulness.
• Excellent communication.
• Results-oriented mindset and a passion for driving positive environmental impact.
• Ability to travel as needed and work effectively in a remote environment.

Why You Should Join Us:

• Opportunity to make a meaningful impact by driving positive environmental change through innovative solutions.
• Competitive compensation package including base salary, performance-based bonuses, and stock options.
• Collaborative and inclusive work culture that values diversity, creativity, and continuous learning.
• Flexible work environment with the option for remote work and a focus on work-life balance.
• Career growth and advancement opportunities within a fast-growing startup environment.

We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for everyone, regardless of race, ethnicity, gender, age, disability, or 2SLGBTQI+ identity. Be part of a team that celebrates diversity and promotes an inclusive environment for all. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.