At the Vancouver Convention Centre, a division of BC Pavilion Corporation (Pav Co), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.

As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more.

The Venue Operations team is hiring a full-time Operations Lead (Overnight) within our Guest Services Operations Centre (GSOC). Reporting to the Manager, Security Operations, the Operations Lead works closely with Operations Managers to support the oversight of the GSOC department, a high-volume, 24/7/365 operations centre.

The Operations Lead will be responsible for executing operational and event delivery priorities such as operational levels, access control, signage, deliveries, shipping & receiving, public safety, and security as well as playing a critical role in emergency response and ensuring deployment of safety and security resources.

This position operates on a compressed work week of four overnight shifts from Wednesday to Saturday. Starting at 11pm.

The hourly rate for this position starts at $29.66

• Offers will be in line with Pav Co’s internal pay equity and qualified candidate’s experience and education.
• Salary discussion and overall compensation package will be presented during initial phone interviews.

WHAT YOU WILL DO:

• Oversee the safety & security of the building and surrounding area, including monitoring any suspicious or forbidden activities and deploying security and/or VPD as required.
• Provide support to the Operations Manager in executing facility and event related activations.
• Ensure accuracy and compliance regarding access control, signage, deliveries, shipping & receiving, public safety, and security.
• Investigate incidents, write subsequent reports, and distribute reports accordingly.
• Act as Site Liaison in emergency response as acting Incident Commander during emergency response including acting in a back-up capacity if required.
• Ensure operational levels are set including signage, access, lighting, elevators & escalators.
• Support the management of the security provider, proving leadership to staff in the absence of security management and auditing and reporting on deployments to ensure missed positions are covered and documented accordingly.
• Manage delivery system including responding to inquiries, dispatching resources to retrieve packages, ensuring entry guidelines are followed, and ensuring items are logged.
• Manage east & west event cages, ensuring categorizing and tracking protocols are in place and that event pick-ups are completed.
• Conduct post-event inspections as move-outs take place, including ensuring spaces are clear and ready for the next event and following up on event leftovers or conversion issues.
• Ensure back of house areas are kept clear, including coordinating with suppliers to have items removed from corridors.
• Ensure enforcement of safety regulations including emergency exiting pathways, implementing safety zones, enforcing maximum capacities, use of PPE, age regulations, and ensuring that clients & suppliers are familiar with the safety, security, and emergency measures.
• Monitor building integrity and condition including damage to fit and finish, operation of doors and hardware, exterior surface damage, and pest infestations and reporting via Facility Services Request.
• Enforce on-site parking regulations for clients, suppliers & staff.
• Maintain a detailed and published log of activities during each shift.
• Manage the high-value lost and found items stored in the GSOC safe.
• Participate in department and pre & post event planning meetings as required.

WHAT YOU WILL BRING:

• Post-secondary certificate or diploma in security and/or event operations is preferred.
• Valid BC Security Worker License with a Security Guard license type is an asset.
• Completion of Incident Command Levels 100 and 200 or equivalent is an asset.
• 3-5 years of event industry, venue operations, public safety and emergency response is preferred.
• Sound working knowledge of a wide variety of standard software applications including Ungerboeck (EBMS), Microsoft Office Programs, i Pads, i Phones, and cloud-based software.
• Basic knowledge of the event industry, venue operations, and procedures across multiple departments and buildings at VCC.
• Good understanding of security operations including CCTV, Access Control and Life Safety Systems.
• Comfortable using a broad range of communications styles; able to choose appropriate, effective ways to communicate to different audiences in diverse situations.
• Maintain emotional composure while multi-tasking during stressful situations.
• Strong organizational and problem-solving skills; demonstrated ability to prioritize conflicting requirements in a timely manner.

HOW TO APPLY:
Our business is to deliver unparalleled, seamless service to our guests. We also strive to create vibrant and highly rewarding careers for people with passion and drive. If this sounds like an exciting opportunity, please submit your resume and cover letter by clicking on the Apply Now button. We love people who really want to make a difference. Please note: Only candidates eligible to work within Canada will be considered.

Please note: Only candidates eligible to work within Canada will be considered

We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law.

Please note that we can only consider applicants who are eligible to work in Canada.