Interested in a job with Bandstra Transportation?
We are a transportation and logistics company, providing dedicated LTL & TL, van and deck service across Western Canada. With more than 65 years of service, we have developed a well-known and solid reputation for providing unparalleled service to our customers. With the experience that comes from servicing everything from the largest mines and manufacturers to the smallest local business, our team is equipped to handle almost any transportation project.
Our people are the key to our success! This is why we have been recognized by Trucking HR Canada as a Top Fleet Employer. From the clerk to the President, each person plays an important role in the overall supply chain, ensuring our customers receive their goods in the time frame they expect. We have a strong commitment to safety, as verified by our COR certification. We operate new equipment, which is continually maintained to the highest standard.
Join our team today – apply now!
JOB DESCRIPTION:
We are currently accepting resumes for an experienced Operations Manager for our Dawson Creek, BC operations.
Start Date: As Soon As Possible
Duties & Responsibilities

• Daily Planning of Resources
• • Coordinate equipment to meet requirements for daily operations
  • Work with Terminal Manager to create work schedules for employees
  • Aware of employee holiday schedules
  • Using the computer to create schedules and effectively communicating these schedules to all employees
  • Ensure employees are working in conjunction with federal or provincial driving requirements
  • Communicating with other terminals to ensure they have the human resource and equipment required to complete their operations
  • Be able to work creatively with resources, in the chance of either a personnel or an equipment shortage
  • Booking maintenance appointments with local suppliers
  • Communicating with maintenance department/shop regarding equipment maintenance concerns

• Dispatching
• • Maintain a high level of On-time Service
  • Sustain constant communication with drivers all day (through the use of the telephone, radio, or satellite system)
  • Be aware of all the employee activities in the region
  • Develop delivery routes in conjunction with warehouse foreman (on a daily basis, depending on the freight requirements of the day)
  • Reviewing all pickup and delivery paperwork (BOL – Bill of Lading and POD – proof of delivery) for accuracy
  • Coordinate and keep track of all freight pickups
  • Generate trailer manifest and additional required paperwork for long-haul loads
  • Resolve work conflicts and recommend measures to improve performance
  • Train staff on policies and procedures when necessary

• Customer Service
• • Distribute and pass on calls when required
  • Process invoice payment when necessary
  • Resolve customer conflicts and recommend measures to improve performance.
  • Be able to deal with any customer inquiries, regardless of their attitude
  • Ensure operations recognize the expectations of our major clients
  • Track shipments using the computer software
  • Make billing adjustments as requested customers
  • Working with customer to find adequate pickup and delivery times
  • Assist other office staff with their workload when available, in order to improve overall customer service

• Data Entry
• • Review all bills of lading (BOL) to ensure that the drivers are fill them out properly before they go to the bill entry department
  • Competent in computer software in order to assist in bill entry or to audit invoices

Qualifications

• Education
• • Minimum requirement:
  • • High School Diploma
    • Some University Education preferred, but not required
• Skills and abilities
• • Proficient reading, writing, and speaking English
  • Able to deal with people in a variety of situations and mediate when necessary (ie. conflict resolution or motivation)
  • Competent in all Federal and Provincial driver regulations
  • Being able to multi-task many activities, with the ability to prioritize
  • Able to make decisions and problem solve short-term situations
  • Strong computer and technology skills
  • Good managerial skills
  • Basic numeracy and math skills
  • Proper telephone etiquette is required

Bandstra is always looking for talented individuals who thrive in challenging environments. If you feel that you are the right person for this job, please respond to this ad.
We thank all applicants for their interest; however, only short-listed candidates will be contacted.