Canada Job Openings
Tiffany & Co.
Seasonal Sales Support - Contact Centre
Toronto
August 29, 2024
As a Tiffany Seasonal Team Member, Contact Centre you will:
- Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
- Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
- Escalate issues diligently to ensure prompt and client-centric resolution
- Initiate proactive, elevated, and relevant product recommendations for the client
- Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
- Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building Ensure compliance with all policies and processes at all time Communicate with passion and authenticity, use elevated verbal and written language
- Meet and exceed client, service, and commercial goals
- Ability to work non-traditional business hours including nights, weekends and holidays.
- Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
- Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
- Capability to work with a diverse client base.
- Ability to work in a fast-paced, changing environment.
- Authorization to work in Canada
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