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At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a
person with a disability, please let us know by emailing Recruitment Help@bchydro.com, as adjustments can be made to
help support you in your application process.


Service Contracts Administrator
Number of positions: 1 Job Location: Dunsmuir 13
Employment type: Temporary Region: Lower Mainland
Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid
Annual salary: $ 58,100.00 - 63,800.00
What you'll do

• Participates in developing service level agreements, including providing input to contract pricing and billing. Monitors

contract delivery expectations, costs, and related contract and performance measurement, incentive and penalty details in
discussion with the reporting manager, Field Services and clients. Compiles and presents information using advanced
levels of software applications such as word processing, database, spreadsheet, graphics and desktop publishing.

• Administers service contract for Field Services to Lines of Business and other Third Parties such as the outsourcing of

support services, fleet and other services by: compiling costs and billing information; assisting with contract and relationship
management; assisting in conducting benchmarking studies to compare, report and prepare recommendations on service
quality and improvements. Sets up, monitors and reconciles a variety of information using contract/cost management and
financial management systems and refers unusual data to manager; checks, codes and prepares invoices for sign off by
others.

• Participates in communicating policies, standards and processes for the management of contracts for Field Services in

discussion with reporting manager, and through participation in various forums assists in supporting the service contract
environment.

• Provides support in customer interfaces (internal and external parties) through various stages of the contract by: assisting

in defining service requirements to identify activities performed by Field Services, and preparing pricing documents,
reporting templates, monthly status reporting etc; providing service delivery assistance on a day-to-day operational level.
Performs a variety of duties including gathering, maintaining and creating data from various sources such as electronic files
and information data sheets from technical staff; verifies data received, identifies discrepancies, updates and/or makes
required changes.

• Performs a full range of clerical, administrative and business duties such as preparing and processing a variety of

documents, reviewing and verifying completeness and accuracy of information, identifying discrepancies, and contacting
appropriate staff for clarification/verification.

• Receives, prioritizes and routes unit correspondence to appropriate personnel for further handling, including locating file

references; responds to enquiry’s related to service provision in absence of manager; composes routine letters and memos.

• Coordinates and integrates conflicting schedules for managers; monitors and prioritizes workflow through Manager's

office.

• Performs duties of a minor nature related to the above duties, which do not affect the rating of the job.

What you bring

• Business principles and administration, finance, reconciliation, management reporting, contract management, legal issues

and administration, performance monitoring, research and benchmarking, computer application, communications report
preparation and presentation knowledge is typically acquired through High School graduation; plus a Certificate in Business
Administration or an equivalent combination of experience, training and education; plus BC Hydro in-house common

What we offer

• A comprehensive benefits package
• A minimum of 15 paid vacation days
• A lifetime pension
• Flexible work model, depending on your role type
• Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

What else you should know
This position is affiliated with the Movement of United Professionals union (Move UP/COPE). http://moveuptogether.ca

• This is a full-time temporary role until approximately March 2026.
• This position provides ongoing administrative and business support for the Facilities Management team, including

processing invoices, ordering supplies, editing and issuing building advisories, and completing Service Now requests.

The following would be considered an asset:

• Strong ability to multi-task in a fast paced environment
• Strong ability to prioritize tasks and manage workload to meet service levels and deadlines
• High attention to detail
• Strong technical skills in SAP, Sharepoint and Passport
• Knowledge of PIMS (Properties Information Management System) would also be an asset.

Location: Vancouver, BC, Canada, V6B 5R3

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,
include your Trades Qualification. This will ensure we have all the necessary information to assess your application without
any delays. Date Posted: 2024-10-23 Closing Date: 2024-11-03
For internal use 51932786