About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

Compugen is seeking a Service Desk Analyst for a 6 month contract working remotely. You will be supporting a Windows 11 upgrade project. Candidate must currently reside within Ontario

Key Responsibilities:

• Be the first point of contact for our clients via phone, Teams, and using a ticket system
• Provide first level triage and support for our internal proprietary applications
• Provide intermediate triage and support for typical deskside support scenarios
• Maintain application updates and patching
• Maintain Operating System updates and patching
• Manage small to medium infrastructure projects including upgrades, new services and service changes
• Administer & maintain spare parts inventory

TECHNOLOGIES USED:

• Microsoft Technologies
• Windows 11 Workstations
• Windows Active Directory and Group Policy
• Windows 2008R, 2012, 2016, 2019Sever
• Office 365 for Mail, Share Point and Office (150+ users)
• IIS Webservers
• SQL Server (SSRS, SSAS and Database)

Skills & Qualifications:

• 5+ years of work experience in first\second level IT Support
• 5+ years responsibility for Windows system administration
• Good understanding of Active Directory, Group Policy, DNS, DHCP, TCP/IP
• Experience supporting Office 365 - Office Suite, Teams
• Experience deploying applications using SCCM
• MCP, ITIL certification preferred

Equity Statement

At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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