Blackbird Security is looking for a Systems and Scheduling Coordinator to join our headquarters team in Vancouver BC.
Blackbird Security Inc. gratefully acknowledges that the land on which we gather and help steward is the unceded and traditional territories of the xʷməθkwəyəm (Musqueam), Skwxwú7mesh (Squamish) Nation, and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nation.
Role Summary:
As a Systems and Scheduling Coordinator, you will play a crucial role in ensuring the smooth operation of our security scheduling processes. With strong organizational and time-management skills, you will support our field operations and management teams in scheduling and staffing their regions effectively. This role involves managing daily scheduling and time approvals, troubleshooting system issues, and maintaining accurate schedules across all sites. Additionally, you will assist with training, audits, and ad-hoc projects to improve operational efficiency.
Are you a highly organized, detail-oriented professional with a passion for problem-solving? If you thrive in fast-paced environments, enjoy working with data and are eager to learn new systems, we’d love to hear from you! This role offers the opportunity to make an impact while working closely with a supportive team and growing your career in a dynamic and fast-growing industry.
In this role, you will report directly to the National Scheduling and Control Center Manager and work closely with the executive team to ensure seamless operations.The schedule for this role is between Sunday to Thursday.
Key Responsibilities:

• Oversee daily time approvals and scheduling through Track Tik, ensuring accuracy in shift assignments and resolving sign-in/sign-out issues faced by security personnel.
• Review, approve, and help create weekly schedules, aligning them with client needs, especially for the high-priority national contracts.
• Regularly monitor schedules to identify and fill any vacant shifts, ensuring full coverage across all sites.
• Troubleshoot scheduling conflicts, sign-in/sign-out discrepancies, and respond to last-minute scheduling changes.
• Communicate promptly with security staff regarding late arrivals and adjust schedules as necessary.
• Liaise with clients and local management teams to inform them of scheduling changes or delays.
• Maintain and administer the Track Tik system, ensuring data accuracy and functionality.
• Conduct regular scheduling audits, identifying discrepancies with shifts that violate the company's operational policies to ensure compliance.
• Assist the National Scheduling Manager in scheduling maintenance and system-related tasks.
• Identify training needs based on audit findings and collaborate with relevant teams to coordinate appropriate training.
• Assist in onboarding and training new staff on scheduling systems and procedures.
• Contribute to the development and maintenance of standard operating procedures, policies, and training materials to streamline scheduling operations.
• Collaborate with the payroll and accounts receivable teams to resolve any scheduling-related billing issues.
• Effectively communicate with internal teams, providing timely updates on scheduling, audits, and system changes.
• Participate in ad-hoc projects and support the National Management team in achieving organizational goals.

Requirements:

• Diploma or degree in Business Administration, or a related field.
• Minimum 2 years of experience in scheduling, systems administration, or a similar role, preferably within the security industry is required.
• Proficiency in Microsoft Office Suite and Google Suite.
• Experience with scheduling software systems (Track Tik or similar systems is required).
• Knowledge of time approval systems and auditing processes is required.
• Ability to quickly learn and adapt to new software and technology.
• Strong organizational skills and attention to detail.
• Excellent time-management skills with the ability to prioritize tasks in a fast-paced environment.
• Strong problem-solving and troubleshooting abilities, particularly in managing scheduling conflicts.
• Professional communication skills, both written and verbal, with the ability to interact with clients, team members, and management.
• Ability to work independently as well as collaboratively within a team.
• Flexibility and adaptability in managing changing schedules or urgent requests.
• A proactive approach to improving processes and supporting team goals.
• Availability to work Sundays to Thursdays.

About Blackbird Security
We are a leading security services provider founded in 2015, and headquartered in Vancouver, BC. Committed to offering the professionalism of a large corporation while maintaining the flexibility and personal care of a small business, we specialize in customized physical security solutions, serving clients nationwide.
Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:
Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.
Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.
Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.
If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.
We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.
Job Types: Full-time, Permanent
Pay: $46,800.00 per year
Benefits:

• Dental care
• Extended health care
• Vision care

Ability to commute/relocate:

• Vancouver, BC V6H 3V9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work between Sunday - Thursday?

Education:

• DCS / DEC (required)

Experience:

• Administrative experience: 1 year (required)

Work Location: In person