Job Description: Technical Analyst, Education and Outreach (Customer Service for Construction Projects)
Public Works – Operations Support
Two (2) Regular Full-Time positions
Salary Range: $76,054 - $95,078 per annum (plus comprehensive benefits, where applicable)


Work Mode: Hybrid *see below for more details about this work mode.
Location: 2 Copper Road, Brampton
Hours of Work: 35 Hours per week


The Role :
Reporting to the Supervisor in Education and Outreach you will develop and implement education and outreach initiatives to support ongoing programs of the Region of Peel’s Public Works Department as identified in the Education and Outreach Strategy. This will be done by maintaining working relationships with internal and external partners to identify focused needs and program synergies. Evaluate industry best practices for education and outreach and incorporate results into relevant program initiatives.


In this role you will :

• Provide specialized guidance and advice in the development, implementation and evaluation of new Education and Outreach initiatives to support Public Works priorities.
• Compile, analyze, and monitor data to assess the performance and effectiveness of education and outreach programs and make programming recommendations.
• Conduct research, edit and write audience appropriate content.
• Provide specialized guidance and advice in the research, development, implementation and evaluation of Education and Outreach programs and awareness campaigns, including, but not limited to Customer Service programs.
• Develop and maintain cooperative and collaborative relationships with internal and external partners to support the goals of the Education and Outreach Strategy.
• Support the collection and analysis of customer feedback to support process improvements related to Public Works construction projects.
• Support the development of customer service processes, data analysis and enhance communication to the public.
• Provide training and guidance to co-op students to assist with program development and implementation.
• Participate in community outreach and special events such as fairs, home shows, and the Peel Children’s Water Festival.
• Represent the Region on various internal and external committees.
• Work with Communication Services to co-ordinate the design and creation of Education and Outreach related resources and materials.

Specific Projects/Programs :

• Focus on supporting education and outreach initiatives related to customer service for construction projects (CS4CP). Involves providing specialized guidance and advice in the research, development, implementation and evaluation of the CS4CP program. Works with internal and external stakeholders and partners in development to ensure alignment with program goals.

What the role requires :

• University degree or technical diploma with relevant studies in science, environment, engineering or related field, with at least three years of combined relevant experience.
• Knowledge of water, wastewater, waste management and transportation programs
• Excellent oral and written communication skills.
• Demonstrated organization and problem-solving skills.
• Proven customer service and public relations skills.
• Experience coordinating and overseeing projects or programs.
• Experience instructing in a classroom setting or delivering community presentations would be an asset.
• Strong research and report writing skills.
• Strong computer skills, utilizing MS Office (Word, Excel, and Power Point)
• Ability to work independently.
• Valid G Class driver’s license.

Perks @ Peel and why you will love working for us :

• Comprehensive Health, Dental, Vision benefit plan including psychological health.
• Automatic enrolment into OMERS pension plan.
• Accrue Vacation monthly up to 3 weeks per annum.
• 3 Paid personal days and floating holidays.
• Annual performance review and merit increases based on performance.
• Supportive leadership and a culture of respect and inclusion.

Interview: Our recruitment process will be completed with video conference technology.


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At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.


If this opportunity matches your qualifications and experience, please apply on-line.
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