Requisition ID: 203164

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Please provide a brief description/overview of what your team does within your business line.
We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the Service Now tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.

Reporting to the CMDB and Discovery Lab Lead of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise Service Now application in a fast-paced environment. The primary focus of this role will be on the Service Now Discovery and the configuration management database (CMDB), as part of a small, empowered team focused on those modules of the Servicenow platform.

The with the lab’s scope, the primary focus (80%) of the role is the day to day operations, new project initiative involvement, and stability of the existing deployed modules. While the secondary focus (up to 20%) will be to troubleshoot complex issues and provide fixes / solutions for deployment.
As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager.


Is this role right for you? In this role you will:

• You enjoy providing support in a fast-paced environment.
• Enjoy providing improvements, recommendations and solutions on existing processes and tools.
• Get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems.
• Participate in solution design discussions with peers and internal customers.
• Work in conjunction with the technical lead and architects, be the subject matter expert of Service Now Discovery and CMDB in Servicenow.
• Manage Service Now Discovery and CMDB deployment and support in Service Now.
• Assist as first and second level support for the Service Now Discovery and CMDB implementation.
• May require overtime and on-call support occasionally.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 3-5 years of System Administration or development experience with Service Now
• 3+ years of hands-on experience troubleshooting issues and developing the solution within the Service Now platform.
• 2+ years of hands-on working experience as a member of a medium or large sized help desk.
• Certified Service Now System Administrator certification or training
• ITIL Foundation certification or Training
• University and/or College in Computer Science or related disciplines.
• Experience with System Development Life Cycle and Test methodology.
• Ability to do research and development of new ways to leverage the Service Now Platform.
• Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates.
• Multilingual (English/French/Spanish) is a plus.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid


Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.