Canada Job Openings
Longhurst Consulting
Technical Support Specialist
Red Deer
FULL TIME
August 28, 2024
Technical Support Specialist
We are seeking a visionary, tech centric, and out-of-the-box thinker to join our team as a Technical Support Specialist. This is a client-facing role reporting directly to the Service Delivery Manager. The Technical Support Specialist supports the clients of Longhurst through superior systems management, technical service, and customer service. The Technical Support Specialist accomplishes this by taking ownership of all technical issues including third party services, thus allowing our clients to focus on the core of their business.
We are seeking a technical expert, who brings a “cool under pressure” attitude to the role, exceptional people skills, and the ability to communicate with all levels of the organization.
In this position your key day to day responsibilities will include:
- Providing onsite and remote technical support to customers.
- Gather feedback from customers and engage management, product, sales, and marketing teams to improve our product and services through regular touchpoints and data driven reporting from the field.
- Fast paced, multi-tasking ability to administer multi-server multi-location environments.
- Create a relationship of trust with clients through regular on-site visits.
- Provide consistent service to clients to provide the feeling of dependability.
- Perform site maintenance to expectations set out in the Longhurst Service Level Agreements.
- Take responsibility and manage assigned sites.
- Trouble shooting and resolving hardware and software issues.
- Critical role in ensuring all data used and generated is continually accessible and protected securely and confidentially.
- Availability for on-call or after-hours support rotation.
- Consistently update time sheets daily.
- Outstanding analytical and organizational ability with orientation towards detailed and precise documentation and record keeping.
- Ability to manage difficult client support situations.
- Ability to work independently or as a team with minimum or no supervision.
- Willingness to continue training in new technologies.
Working Experience/Qualifications (preferred):
- Diploma or certificate in IT, computer science, or related field.
- Comp TIA A+/Network or similar.
- Experience in a Helpdesk or Customer Support Role.
- Hands-on experience with IT Service Management software and remote desktop applications.
- Windows Server 2012/2016/2019/2022.
- Microsoft Azure and M365/O365.
- Experience with Cloud Technologies, Share Point, Entra, One Drive.
- Virtualization Technologies and Wireless LAN would be an asset.
- Active Directory/Group Policy Administration.
- Network Services/Protocols (DNS, DHCP, TCPIP, VLAN).
- Firewall Technologies - Watch Guard, Sonic WALL: VPN, SSL, EAPOL, crypto multi factors authentication, access control lists.
- Familiar with network components of virtual environments.
- Experience with Routing technologies including BGP, OSPF, IGP and IP SLA.
- Experience with QOS.
- Experience with wireless networking.
- Remote Monitoring and Management (particularly Connect Wise PSA, and IT Glue).
- Backup Applications & Monitoring on and off-site backups (Datto, Veeam).
- Desktop Support – Applications/MS Office/Virus Removal/Mobile Devices.
- Windows 7/8/10 /11.
- Office 2010/2013/2016.
- Knowledge of Cybersecurity principles and practices.
This is an in-office position only, based in Red Deer, AB. Please send detailed resume and cover letter to steve@longhurstconsulting.com. We thank all that apply, but only those chosen for an interview will be contacted. Must be eligible to work in Canada.
Job Type: Full-time
Pay: $19.23-$28.35 per hour
Additional pay:
- Overtime pay
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Monday to Friday
- On call
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