Armour Transportation System is a premier transportation and logistics company that has been serving clients throughout Eastern Canada and the United States since the early 1930s. As a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer, Armour Transport prides itself on delivering world-class transportation solutions. With 26 terminals across Canada, 4,000 pieces of equipment, and a dedicated team of over 2,000 professionals, Armour Transportation Systems is committed to achieving profitable growth through exceptional service and strategic partnerships.
For more information on our business, please visit Our Divisions | Armour Transportation Systems
Role Overview
The Terminal Manager reports directly to the VP, LTL & Terminal Operations is responsible for overseeing a diverse range of LTL operations (P&D and Cross-dock) across multiple shifts within a fast-paced environment. This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers. This position will work closely with the other managers in the areas of the other operational divisions. The successful candidate will have strong leadership skills and customer service focus so if you are looking for a rewarding and challenging career with opportunity for advancement, Armour Transporation Systems is the place for you.
Your Responsibilities

• This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers

• Lead, guide and direct terminal employees to include setting goals, monitoring performance, providing coaching, counseling and development

• Accountable for the management of an efficient, clean and safe LTL operation

• Enforce understanding and compliance with all policies and procedures; safety rules and government regulations

• Develop and deliver internal and external strategies to provide superior service to customers

• Ensure service goals, expenses, budgets, and internal/external obligations with are met

• Support customer relationships, oversee cost controls, and ensure safety, and quality measures are implemented, audited and monitored for corrections

• Responsible for meeting all the KPI's set forth by the company

• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services

• Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities

Your Qualifications

• CITT certification or university/college degree in a related field considered an asset but not required.

• Minimum 5 years of management within transporation and logisitic related experience.

• Strong time management skills with the ability to multitask and consistently meet deadlines.

• Self-motivated individual with analytical decision-making abilities.

• Effective communication skills, both with individuals and groups.

• Proficient in analyzing situations, identifying problems or conflicts, and negotiating win-win solutions.

• Confident in leading teams, presenting to large groups, and providing constructive feedback.

• Strong knowledge of Microsoft Office, with proficiency in Word and Excel.

• Experience and knowledge of transportation safety and compliance issues

• Knowledge of the road transporation industry, including Atlantic Canadian geography and travel times, is considered an asset

• Experience with Truck Mate software considered an asset.

By joining Armour Transportation Systems, you will be part of a dynamic team with ample opportunities for growth. The company is constantly evolving, offering exciting challenges and opportunities for career advancement. With a focus on strong business acumen and leadership development, this role offers the chance to make a meaningful impact within our organization while shaping the future of transportation and logistics.
Employment Equity
Armour Transportation Systems is committed to the principles of employment equity. The purpose of employment equity is to ensure that no person is denied employment opportunities or benefits for reasons unrelated to ability. Armour Transportation Systems welcomes applications from Indigenous peoples, African Canadians and other racially visible persons, persons with disabilities, and women in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, you are encouraged to self-identify on your expression of interest for this position.