Basic Function

This role is an account manager and has the purpose to represent the company and business strategies, develop the sales growth at the customer, increase total value creation, and improve customer satisfaction of Lyondell Basell’s APS products at customers within a specific region in line with the defined business strategy.

Roles & Responsibilities

1. Develops and nurtures relationships with customers, identifying new trend-setters and establishing solid relationships with them;
2. First information point for the provision of know-how and data relating to the products and the market including but not limited for those products coming from the strategic marketing segment of the organization
3. Identifies and develops new customers
4. Collecting and providing all pricing related information to assist BU implementing a price policy in the relevant market and devises pricing tactics within specified guidelines
5. Cooperate with BU’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, bad debt;
6. Coordinates an follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, after sales service, claims, in close cooperation with the Customer Service Group
7. Efficiently customer management plan and reports to extract more value for Lyondell Basell. Involves the CSR as a primary source of information to build a market intelligence report. Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions
8. Develops strong relationships with key stakeholders and builds an effective network. Key stakeholders include: customers and internal interfaces such as business management, quality, technical service, supply chain, customer service;
9. To follow all company policy about product risk management. Work in collaboration with TS, Supply Chain in order to understand and avoid product risk. Follow directives and procedures from Lyondellbasell Product Stewardship Manager APAC & AFMEI. Follow up of claims in guidance with the policy for product risk management.

Min. Qualifications

Preferred Qualifications

Core Competencies/Behaviors:

• Instills Trust and Exemplifies Integrity - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results - Consistently achieving results, even under tough circumstances
• Demonstrates Courage - Stepping up to address difficult issues, saying what needs to be said, acting with integrity, doing what is right.
• Collaborate - Building partnerships and working collaboratively with others to meet shared objectives, within and across functions.
• Build Effective Teams - Building strong-identify teams that apply their diverse skills and perspectives to achieve common goals.
• Cultivate Innovation - Creating new and better ways for the organization to be successful. Uses lateral thinking. Questions the status quo.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Focuses on internal and external customers.

Functional Competencies/Behaviors:

• Account Management – develops strategic plan for the customer to outline the cross functional interaction at the account to drive value in line with the business strategy
• Negotiating – can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has good sense of timing.
• Presentation and Communication Skills – presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clearly. Simplifies complex issues where possible and share information freely
• Product and Technical Knowledge – looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer

Competencies