Automation Sales Support Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Business Manager - Commercial&Operations

Your role and responsibilities

• • Integrate China Automation sales support team to be one team, drive team synergy and capability exellence, optimize the work flow and imprrove efficiency. Provide best fit proposal and offerings to fit for customers needs, driving differentiators, collect and analyze market infrmations. Absorb the latest ABB PA technology and covert it to China application Consolidate the working loop with engineering team, driving opportunities, optimization and standardzation in proposal stage, prevent inaccurate or over designed proposal . Work with other functions to continuosly explore opportunities of saving. Creates, implements and revie Creates, implements, and reviews sales support and the strategy. • Defines key targets and ensures their achievement by overseeing progress and defining improvement actions for technical support and satisfaction. • Oversees the support provided and proposal preparation by assigning and allocating internal and external resources for technical support and proposal preparation. • Ensures the most competitive offers considering the market situation and customer conditions. • Identifies the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer. • Oversees the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer. • Supports bid/no bid analyses and decisions. • Participates in project risk review processes. • Ensures the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers. • Focuses on achievement of inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS). • Processes orders to ensure accurate and timely delivery of products and acts as the first point of contact for customer queries related to orders. • Builds long-term and sustainable customer relationships by prioritizing their work as per defined criteria to ensure consistent customer satisfaction. • Develops, implements, and maintains effective technical support processes by participating in development projects (e.g., tools, competencies, resources). • Shares functional best practices and lessons learned across the organization.ws local sales support strategy.

Qualifications for the role

• Strategic leadership skills. Strong entrepreneurial attitude, excellent communication skills
• Minimum 10 – 12 years of experience in tenical support for Automation engineering
• Minimum 5 – 8 years of experience having been in a Leadership role managing a team
• New energy transition industries experience is preferred
• Significant work experience preferred to have exposure to major industries like refinery/ petrochemical, Oil & Gas and Power Generation etc. industries in China.
• Solid working experience in either European or American multinational companies
• Ability to communicate fluently in English; both spoken and written

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #My ABBStory