The company is looking for Customer Service Representative to be based in Shanghai(China)

The CS Representative interfaces with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to IFF. By building successful relationships, they pull together and align multiple internal resources and capabilities, toward the goal of zero defect customer satisfaction. They manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer. In the event of a service failure, the Customer Service Representative initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence.

• Fluent in English
• 2~3 years customer service experience
• Exceeding customer expectations through successful customer relationships.
• Strong working knowledge of market dynamics and customers goals and objectives.
• Be proactive in order receipt and handling work process.
• Independent, autonomous, structured and efficient work.
• Team player who enjoys working in a team, but who can also push forward topics alone and independently.
• Competent and proactive communication with different target groups and stakeholders
• Experience on SAP and Sales Force
• Very good experience in using Microsoft Word, Power Point, Word, Excel and Outlook
• Can speak Japanese is plus