Founded in 2000, Jet Brains is a world-leading vendor of professional software development tools. We strive to help developers enjoy their work and be more productive by providing them with smart products that take care of their routine tasks and let them focus on the creative process. To help us achieve this goal, we require talented, dedicated, and creative individuals.
Intelli J IDEA and the whole Intelli J-based IDE family are powerful tools that are underrepresented in Mainland China. The current focus is large Chinese conglomerates and their customers, which we intend to reach through partnerships.
Now we are looking for a China-based Customer Success Engineer to join our growing team. In this role, you will work to maintain close working relationships with our existing customers in the Chinese language market and help grow the business.
As part of our team, you will:

• Manage large existing accounts, work proactively to preserve and develop them, and keep the customers up to date on product developments.
• Hold regular discovery calls with existing customers to identify and resolve potential issues early on, helping to understand their current use of the product, relaying important feedback to the product team, and helping to optimize a customer’s use of the product by suggesting new features or improvements that could be incorporated.
• Handle escalations from customers and help manage expectations on both the internal product team and the customer.
• Provide technical guidance to existing customers and pre-sales engineering assistance to potential new customers.
• Develop key sales, demo, and technical documentation for Jet Brains’ products and adapt existing demos for specific use cases.
• Visit customer offices when necessary.

Requirements:

• Strong experience with software development processes and best practices.
• Technically competent, business-oriented, and focused on the customer's needs.
• Hands-on experience in software development, QA, IT, Dev Ops, ML, or any related IT field. More different fields are better.
• Knowledge of development tools and technologies.
• Problem-solving and analytical skills across technical, product, and business areas, with an ability to grasp a customer’s needs and suggest suitable solutions.
• Customer-facing experience in sales engineering, customer success engineering, or another similar customer-facing field would be beneficial.
• Strong interpersonal communication skills, both verbal and written.
• Can speak and write English fluently, as it is the preferred language of communication within the team. And speak native Chinese mandarin with customers and partners.
• Understanding the needs of different target audiences and experience driving technical discussions with both a technical and non-technical audience.
• Comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos.
• Able to work efficiently and successfully without direct supervision in a distributed team.
• Have a proven track record of building and developing relationships in the B2B world. An existing B2B network in China local major technology companies would be beneficial.
• Ability to travel internationally up to 20% of the time.

We offer:

• Fascinating work in a dynamic, friendly team.
• Competitive salary.
• Flexible working schedule.
• Twenty-five days of paid vacation (local regulations may apply).
• Excellent opportunities for professional and personal development, including travel to professional conferences worldwide.
• Health insurance with a premium fully paid by the employer.