We’re seeking highly analytical, passionate, and self-motivated individuals to join our Partner Desk team. “The Desk” drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support the supplier-partners that feed Wayfair’s vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. As an associate on the Desk, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology!
More specifically, in this role, you’ll engage daily with our ever-growing supplier base (20K suppliers driving +$10BN in revenue) and execute projects that feed our group’s strategic priorities (like developing a training curriculum to support new teammates, identifying process improvement opportunities, and collaborating with our tech team to enhance our supplier facing platforms.
What You'll Do

• Act as the go-to person for our suppliers as they resolve day-to-day issues, and provide support by training and educating them on the use of Wayfair tools
• Work effectively across our global team to ensure efficient collaboration
• Build rapport with our suppliers and internal stakeholders
• Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience
• Test new, innovative ideas in pilot programs, identifying patterns and recommending improvement opportunities

What You'll Need

• [China only] Fluent in English oral and written
• 1-3 years of E-commerce, corporate retail, management consulting, tech, sales, support or general account management experience preferred
• Articulate and persuasive communication skills, both written and verbal
• A track record of successful project and relationship management skills
• Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions
• Ability to multi-task and thrive in a fast-paced environment
• Proven ability to quickly get up to speed
• Growth mindset and enthusiasm about professional development
• Nice to have: Vietnamese language skills (at least B2)