• In-depth understanding of Wealth & Retail Banking ("WRB"), especially international banking, including Chinese high-value individuals and SMEs needs, sales & service model and regulatory requirements.
• Track record in business planning and performance management for international banking services involving multiple international corridors.
• Strong knowledge in international banking operation model, service centre management, account opening process, etc.
• Ability to coordinate large-scale project with cross-functional, geographically dispersed teams and work effectively in a matrix organization.
• Proven ability to manage operational and regulatory risks in an international banking context.

• Assist the GCS Project Director in translating business strategies into actionable plans, and drive GCS operating rhythm.
• Develop and optimize GCS business process. Key initiatives include designing and implementing operation model, managing service centre, streamlining account opening process and setting-up China desk.
• Develop and implement appropriate performance metrics that align with GCS objectives.
• Facilitate communication and collaboration between frontline and back-office teams, as well as coordinate with teams across different markets.
• Collaborate with various departments including business units, marketing, and others to plan and execute GCS-related internal and external events.

• Assist the GCS Project Director in translating business strategies into actionable plans, and drive GCS (committee) operating rhythm. This includes developing detailed implementation roadmaps, identifying key milestones, and coordinating resources effectively to ensure successful execution of GCS initiatives.

• Develop and implement appropriate performance metrics that align with GCS objectives. Regularly review and refine these metrics to ensure they remain relevant and drive continuous improvement.
• Collaborate with various departments including business units, marketing, and others to plan and execute GCS-related internal and external events.

• Develop and optimize GCS business process. Key initiatives include designing and implementing operation model, managing service centre, streamlining account opening process and setting-up China desk.

• Facilitate communication and collaboration between frontline and back-office teams, as well as coordinate with teams across different markets. This includes organizing regular cross-functional meetings, establishing clear communication channels, and fostering a culture of knowledge sharing and best practice exchange across markets.

• Manage operational and regulatory risks in an international banking context.

• Maintain close communication with overseas markets and frontline to ensure that GCS initiatives and processes are in compliance with local regulatory requirements.

• Head of WRB China & Group Head of Global Chinese Service
• Global Chinese Operating Committee
• WRB China Management Team
• Business Planning Manager/ Global Chinese Service Project Director
• GBS China Head

• Embed Here for good and Group’s brand and values in [China / WRB / BPM]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
  

• Addressing Customer Needs
• Bank Account Features and Services
• Customer Support Policies, Standards and Procedures
• Regulatory Environment - Financial Services
• Business Partnering
• Manage Projects

• EDUCATION Bachelor’s degree or above
• LANGUAGES English and Mandarin

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.