China Job Openings
Standard Chartered
Officer GLS
November 18, 2024
Job Summary
- Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
- Network internally with colleagues to solve issue and improve efficiency.
- Continue to seek improvement in team and operational process to achieve service and performance excellence.
- Be a catalyst and a key team member in driving team activities.
- Support CN / HK/ Macao business according to business requirements and team arrangement.
- Staff should follow the code of conduct strictly, ensure the client information is secured and protected from leaking
Business
To meet objectives set by the Group, Company & Department through:
To meet objectives set by the Group, Company & Department through:
- Consistent high-quality performance in work with emphasis on accuracy, TAT & productivity.
- Consistent high-quality service to customers (outside & within).
- To contribute to the greater increase in efficiency and the effectiveness of GLS, GBS China
Processes
- Perform day-to-day operations, such as SV, system input according to DOI and relevant procedure within the risk and control framework.
- Execute and monitors workflow to ensure that processing/ documentation is delivered in accordance with required Standards.
- Contributing ideas for improvements of processes and procedures.
- Support and encourage others to practice in professional manner that reflect GLS, GBS China service quality.
- Ensure to report line manager all irregular issues and potential risks at the first time.
- Fully support team cross support when need.
Qualifications
- BACHELOR'S DEGREE OR ABOVE
- CET 4 OR ABOVE
-
EFFECTIVE COMMUNICATION SKILLS IN ENGLISH AND CHINESE
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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