China Job Openings

HSBC

Head of Technology Third Party Management

FULL TIME & CONTRACT

October 13, 2024

Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Head of Technology Third Party Management.
Business: Technology COO
Principal responsibilities
Define and implement process to oversee and govern the end to end 3rd party process in Technology:
Design and Operationalise an end to end process to ensure Vendor engagements are:
  • Aligned with the Group Chief Information Security Officer’s (CISO’s) strategy and Group Control and Domain strategy
  • Supported by Enterprise / Security Architecture
  • Aligned with the Technology strategy including workforce / organisational design principles
  • Structured in the most efficient way to ensure the correct Vendors are being considered and engaged for the proposed work
  • Aligned to approved budgets
  • Ensure visibility of Vendor performance (Key Performance Indicators) and opportunities for improvement
  • Support Vendor selection and run through the deal structure for new and existing Vendor engagements
  • Review tooling and governance to support end to end third party process including: third party service requests via Pioneer, Vendor performance metrics, renewal process
  • Drive third party management consistency and best practice across Technology including across Third Party Engagement Manager (TPEM) and Third Party Risk Officer (TPRO) communities
  • Oversee ongoing global service resilience uplift and embed all required changes into the end state third party operating model
Assess opportunities to optimise number of third party providers:
  • Reduce number of third party providers without compromising service quality
  • Define and execute clear supplier management metrics to drive consistent quality, aligned to Third Party Governance Framework
  • Support Supply Chain Optimisation (SCO)
Manage the End to End contractual & cost approval and payment process for 3rd parties:
  • Responsible for Third Party Cost management process; clear and effective control and approval process of all third party spend to enable optimisation of third party providers; optimise rates without comprising service quality; continuous improvement, build out and automation of One Purchase Order (PO) process; standardised accruals methodology globally.
  • Review and action opportunities for benefits realisation arising from the implementation of new tools
This role holder will partner closely with Procurement, Architecture and the rest of the Global Head of Operations and Strategy leadership team (e.g., Workforce Operations & Strategy, Financial Management)
Leadership & Teamwork:
  • Senior member of the Technology, Innovation and Data Chief Operating Office team
  • Manage the third party management team in Function and influence third party management across Technology
  • Build a community and be a key influencer to ensure global consistency for global functional and/or regional aligned Chief Operating Office teams that are involved in 3rd party and vendor processes across Technology, Innovation and Data
  • Key partnership with Procurement
Requirements

  • Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks
  • Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience
  • Key influencer of people – can demonstrate exemplary teamwork and collaboration skills with ability to gain buy in and support to driving an end state design through to execution
  • Strong understanding of Technology operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market
  • Experience of managing within a complex matrix environment
  • Subject matter expertise across the Third Party Risk Management lifecycle, including Risk Assessment, Ongoing Monitoring and Exit Management, and across all relevant Third Party Risk domains.
  • Detailed understanding of the Third Party regulatory landscape and requirements.
  • Detailed understanding of managing the Third Party risk and control landscape, including control monitoring and assessment, major issue and read-across management, and design and implementation of compensating controls.
  • Expertise in managing large and complex Third Party relationships, including detailed understanding of Procurement and Third Party Management processes.
  • Ability to define and shape business and functional requirements, including service level agreements, and ensure the effective implementation across Third Party Management activities, including partnering with Procurement to incorporate in market assessment (RFX activities) and contract negotiations.
  • Understanding of the broader Technology control landscape and resiliency processes as they apply to Third Parties, including how to integrate these into broader Third Party Management activities to drive sustainable uplift in resiliency of Third Party provided services.
  • Strong experience in ongoing Third Party Management and Supplier Governance activities, including strategy & relationship, performance / service delivery, contract and cost commercial management.
  • Proven ability to drive change and optimisation throughout the relevant processes, including those not directly owned or managed within your function or team.
  • Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes
  • Understanding of the HSBC Group and its strategy, structures and processes
  • Knowledge of the external environment - regulatory, political, competitor and market
HSBCTL1/GZ*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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