IT specialist

Functional area: Customer Service

Country: China

City: Shanghai

Company name: Atlas Copco (China) Investment Co Ltd

Date of posting: Nov 1, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Your Role

Desk Side Support: To respond and resolve the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge.
Business Unit specific support: The IT onsite support of the business and all non-desk side support. You will support the key business functions to ensure the right support model is engaged within IT area, provide local guidance to the business.
You will report to the IT Team Leader.


To succeed, you will need

• Responsibilities
  • To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
  • Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
  • Act on incidents which are approaching or have reached the point of breaching our service level agreements
  • Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing and etc.
  • Mobile devices support including the mobile device management
  • Provide hands on support to our specialist team with server, network, and telephony infrastructure
  • Maintain Asset Management database in Service Now
  • Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
  • Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
  • To be fully compliant to IT Security guidelines, procedures & policies referring to Atlas Copco Way
  • Working location is Shanghai, China
  
  

• Skill / Experience requirements
  • Customer focused and business oriented
  • You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
  • You are analytical and enjoy solving problems in a complex environment
  • Willing to research, learn and find solutions and can quickly understand new technology and processes
  • Troubleshooting PC’s, laptops (Dell and HP experience)
  • Mobile devices management and support
  • Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, One Drive & Share Point
  
  

• Knowledge / Educational requirements
  • University degree or equivalent competence gained through experience
  • Fluency in English (oral and written). Other languages are a plus
  • ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable
  • Recent or fresh graduates with relevant internship experience, learning ability, and strong hands-on ability can also be considered
  
  

In return, we offer you

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people’s lives.


We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.



City
Shanghai

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