• Provide high quality scientific and applications support to customers in China to ensure successful use of Pac Bio's sequencing instruments.
• Deliver effective trainings to enable new users and ensure adoption and implementation of the technology in routine lab work.
• Help customers to implement new and specific applications.
• Assist customers in designing and conducting experiments.
• Perform troubleshooting and employ customer management skills to effectively resolve technical challenges and maintain confidence.
• Contribute to account planning and management as part of local commercial team and in line with a regional strategy.
• Ensure successful completion of key consumables projects and pilot studies to help drive sales.
• Provide best in class support to key account users to become highly proficient in performing Hi Fi sequencing workflow and its applications.
• Deliver high quality presentations of SMRT sequencing technology and its applications to external audiences in a competitive environment.
• Communicate and coordinate work in a cross functional manner to ensure successful completion of beta tests and implement early access programs of new products and protocols.
• Travel 50% of the time or more, with occasional visits to headquarters in California.
• Hands-on laboratory work preparing samples and running the Pac Bio instrument to execute experiments for collaboration and application development projects.
• Support development of technical documentation and training materials.
• Customer minded individual with the empathy to understand customer concerns.
• Team player who can effectively integrate internal and field-based activities across functions to support internal teams.
• Keep track of technical and customers’ issues by means of logging cases in CRM and work towards resolution in the most efficient and effective manner.

• Normally requires a Ph D in a scientific discipline and a minimum of 2-5 years related experience; may include post-doctoral experience. Alternatively, Masters in a scientific discipline with minimum of 5-8 years of related experience, or a B.S. in a scientific discipline with 7-10 years of related experience.
• A degree in molecular biology, biochemistry, or related field.
• Technical proficiency in general laboratory practices, biochemistry/molecular biology, including library construction and operation of molecular biology instrumentation and next generation sequencing platforms.
• Excellent record-keeping and careful attention to detail.
• Strong troubleshooting abilities.
• Strong interpersonal skills including team collaboration, presentation, organizational, verbal and written communication skills.
• Ability to balance several projects and customers concurrently.
• Ability to work independently and collaboratively with minimal supervision.
• Must have excellent work ethic, exceptional judgement and unquestionable integrity.
• Proficient in Chinese and English.
• Ability and willingness travel up to 50%.

• Pac Bio experience is strongly preferred
• Familiar and used to working through CRM tools would be a benefit

¥270,000.00 - ¥405,000.00