The Opportunity:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities :

• Handle the end-to-end shipment process in both import and export air freight shipments (including Dangerous Goods), for CAC (Central America, Caribbean and South Region) operations (Colombia & Panama teams + performance monitor and control), focused on customer service, customer promise delivery and quality/compliance. Countries in scope (Colombia, Venezuela, Panama, Costa Rica, Guatemala, Honduras, Nicaragua, El Salvador, Dominican Republic and Caribbean Islands )
  
• Arrange airline bookings with our core carrier partners and gateways; pre- and on-carriage with our trucking partners
  
• Align with our customs partner to make sure all shipments are cleared as per local legislations
  
• Ensure shipments are filed timely and accurately in our operational systems to meet Key Performance Indicators for the Product (milestones, financials and claims/complaints resolution)
  
• Update shipment milestones in our operational systems to guarantee data quality towards our customers
  
• First contact to resolve any service disruption serving to internal and external clients; ensure specific customer requirements are met (transit time, carrier selection, routings etc.)
  
• Monitor shipments to provide proactive update to our customers and to solve potential operational disruptions
  
• Coordinate with the commercial organization on customer commitments and forecasts
  

We are looking for:

• Bachelor’s degree in International Business, Industrial engineering, International Trade or Logistics
  
• 2 to 3 years of experience in Air Freight and Customer Service
  
• Air Freight / Forwarding knowledge and expertise
  
• Experience with perishable management is a plus
  
• Customer centric mindset
  
• Excellent written and verbal communication skills
  
• Ability for conflict-resolution and problem-solving
  
• Ability to thrive in a team environment
  
• Proficient in MS Office tools. Cargo Wise One is a plus
  
• Proficient in English B2
  

If you have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now!
Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!

Learn more about us

A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As the world leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: https://www.maersk.com

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.


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