Colombia Job Openings

Rockwell Automation
Associate Engineer, Remote Support
Bogota
FULL TIME
November 18, 2024
- Provide remote technical support to customers by phone, email, and chat in Spanish.
- Resolve technical issues related to Rockwell Automation products.
- Collaborate with the Global Remote Support team, customers, and coworkers in multiple settings and complex issues.
- Document and record all interactions and solutions in the ticket management system.
- Provide training and guidance to customers on the use of applications.
- Continuos learning in Rockwell Automation products and technologies.
- Bachelor´s Degree in Engineering or related field.
- At least 6 months engineering and/or field/remote support experience.
- Experience or knowledge with Rockwell Automation Products: Powerflex Drives, Motion, Automation, and industrial components.
- Advanced english level.
- Availability to work rotating shifts according to the operation
- Knowledge or experience in the field of industrial automation and instrumentation.
- Customer service experience.
- Experience or knowledge in Rockwell Automation products as: Factory Talk View SE, Factory Talk View ME, Industrial Networks (Control Net, Ethernet, Device Net, Modbus or DH+), Large and Small Controllers, Remote I/O or Panelviews.
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