Colombia Job Openings
DHL
Specialist - Finance (OTC)
Bogota
FULL TIME
October 9, 2024
Location: GSC BOG
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.
Key Responsibilities:
Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
- Request and/or confirm payment supports to clients as appropriate.
- Follow up on the correct application of payments received by clients.
- Keep customer contact information updated in the collection application.
- provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
- Perform account reconciliations with clients as required.
- Timely management of balances in favor with clients or with internal areas.
- Strict compliance with the collection policy according to the escalations and established times.
- Management and compliance with KPI's and assigned budget.
- Develop a sustainable relationship with internal and external stakeholders.
- Annual update of the process support documentation.
- Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.
- Maintain communication with internal/external/third parties to meet customer expectations.
- Provide proactive problem resolution and corrective actions to ensure service excellence.
Skills / Requirements:
- Students/Professionals in fields such as public accounting, finance, business administration, or financial management.
- A minimum of 1 years of experience managing accounts payable processes.Good level of MS Excel and other MS Office tools.
- Customer service and communication skills.
- English level B2.
- Teamwork and autonomy.
Relevant information:
- Salary: $2.419.820
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus up to 16% of salary ($387.171 max)
- Food Allowance: $95.564
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