Costa Rica Job Openings
Millicom
BRANCH OFFICER
Liberia
FULL TIME
October 11, 2024
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
BRANCH OFFICER
OBJETIVO DEL PUESTO
Atender y satisfacer los requerimientos que presentan los clientes actuales y potenciales de la empresa, con respecto a los servicios que la misma ofrece, brindándoles información de cualquier trámite que deseen realizar. Además, realizar las actividades necesarias para la administración de la cartera de su oficina.
PRINCIPALES RESPONSABILIDADES / FUNCIONES
- Brindar información de los servicios que brinda la empresa, y aspectos relacionados a ellos
- Realizar la recepción de pagos en la oficina.
- Realizar los diferentes trámites que los clientes solicitan, e ingresar la información respectiva al sistema, por ejemplo: tramitar las solicitudes de desconexiones, reconexiones, instalación de servicios adicionales, cambios de colillas y otros
- Elaborar notas de crédito y débito
- Recibir denuncias de piratería y canalizarlo a Auditoría Externa, para el respectivo análisis y trámite
- Apoyar en la retención de clientes.
- Generar roles y completar ordenes en aquellas zonas donde se de soporte operativo en desconexiones y reconexiones.
- Apoyar la gestión de cobros a la cartera según corresponda.
- Generar el cierre de su caja diario, velando porque no haya recibos pendientes y justificando los sobrantes o faltantes que existan.
- Realizar los reportes de retención de manera diaria.
- Atender clientes con averías, haciendo todo lo posible por filtrar dicha avería, es decir, guiar al cliente mediante una serie de preguntas estructuradas para evitar que los técnicos le visiten por una falsa avería.
- Recibir quejas, sugerencias y felicitaciones de parte de los clientes y canalizarlas adecuadamente.
- Realizar ventas de servicios nuevos y adendums.
- Digitar contratos y/o pagos de ventas, para las oficinas que aplique.
PREPARACIÓN ACADÉMICA
- Bachiller en Educación Media
- Ingles a nivel intermedio (preferiblemente)
EXPERIENCIA
- Un año de experiencia en el área de Servicio al Cliente y Ventas.
CONOCIMIENTO TÉCNICO
Indispensable:
Manejo de Microsoft Office (Word, Excel, Power Point y Outlook)
Deseable:
Manejo de clientes difíciles
PRINCIPALES COMPETENCIAS
INDISPENSABLES
- Trabajar con personas
- Apego a principios y valores
- Lograr las metas y objetivos personales de trabajo
- Entrega de resultados y satisfacción de las expectativas de los clientes
DESEABLES
- Adaptar y responder al cambio
- Manejo de las presiones y los reveses
We are a regional brand, with a presence in 15 countries in Latin America and Africa, in which we offer internet services, cable television, fixed telephony, among others.
At the Latin American level, Tigo operates in Costa Rica, Guatemala, El Salvador, Honduras, Nicaragua, Panama, Colombia, Bolivia and Paraguay.
Tigo has been present in Costa Rica since 1982 under the name Cable Color and it in 2012 we transformed into what is today our Tigo brand, and we became part of Millicom International S.A (MIC).
Our purpose is to build the digital networks that connect people, improve lives and develop communities. Through these digital networks we create connections that drive business success, open doors to knowledge and contribute to increasing productivity in the markets and communities where we operate. Always leading responsibly, fostering an environment in which our work team, clients and communities are our center The values that identify us and unite us as One Only Tigo are defined by our Sangre Tigo culture, which makes us feel proud of our company, its history and always leads us to act with integrity, making things happen the way correct and giving 1000% for our clients. Through all our actions we seek innovation, we work as a team and value our differences, creating an inclusive environment where Together We All Win.
We invite you to live our Tigo Blood as part of our Tigo Costa Rica team
Start now and find out about the job opportunities we have for you !!
Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
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