Costa Rica Job Openings
CRA-JLL - Costa Rica
Business Services Team Leader
Belén
FULL TIME
October 24, 2024
- Responsible for handling a team size of 10-12 members
- Ensure prioritization & urgent payment requests are attended to promptly
- Ensure team's adherence to turnaround time and accuracy of activities undertaken including any transition in / Out or ad-hoc projects
- Effective management of internal & external stakeholders while nurturing a good relationship
- Ability to positively influence and get tasks completed by not just the team members but the site teams as well
- Work as an escalation point for the team to highlight challenges, assistance required, etc. to help meet process KPIs
- Work with other Leaders in the project to create a culture of collaboration
- Proactively raise issues regarding client/team issues as they arise
- Undertake monthly and annual performance reviews, conduct interviews as required, and leave management
- Continuously strive to upskill team from industry, domain, and 'soft skills' perspective
- Drive process improvement initiatives to closure including improvement ideas for accuracy, exceptions, cycle time, and lead time
- Maintain individual and team production logs as directed by the Manager/ Assistant Manager
- Regulate process controls effectively and proactively while continuously assessing the need of control improvement
- Communicate effectively and work closely with Site Directors to influence change in processes impacting AP functioning
- Coach and mentor team members to ensure all-round development of individuals
- Keep the Management fully informed of all potential risks, issues, challenges and KPI misses
Sounds like you? To apply you need to be/have:
- Bachelor’s degree in administration or in an area related to excellent verbal and written communication skills
- 1 to 3 years leading teams
- Candidate should be dynamic and versed in Lean and Operational excellence practices
- Ability to multi-task, work effectively under pressure, prioritize, and manage workload for the team while meeting client needs
- Engage and communicate clearly, confidently, and in a concise manner with internal and external stakeholders and see things from their perspective with a solution-oriented approach
- Understand training needs. Ability to conduct training across a varied set of teams
- Able to drive the productivity of assigned team members
- Demonstrate consistency in values, principles, and work ethics, must be able to inspire and lead a team
- Willingness to take on new challenges, responsibilities, and assignments
- Understanding of and commitment to client services, maintaining the confidentiality of client data
- A desire to work within a diverse, collaborative, and driven professional environment
- Excellent interpersonal skills and ability to work overtime when required
- Ability to conduct difficult conversations and demonstrate transparency and fairness
- Fluent in English level
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