Costa Rica Job Openings
Millicom
CORP/ADVERT COLLECTIONS REPRESENTATIVE
San Jose
FULL TIME
September 10, 2024
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
CORP/ADVERT COLLECTIONS REPRESENTATIVE
JOB DESCRIPTION GESTORES DE COBRO.
- Gestión de cobranza de clientes corporativos mediante llamadas y correos.
- Realizar estados de cuenta manuales.
- Conciliación de pagos pendientes con los clientes.
- Arreglos de pago.
- Revisar las cuentas bancarias diariamente y subir los pagos correspondientes a la cartera asignada.
- Subir facturas de los clientes a diferentes plataformas para el trámite de pago.
- Envío de facturas manuales a los clientes que lo requieran por un caso especial.
- Descarga y envío de facturas a clientes preferentes con el detalle en Excel de las ubicaciones, IDS y servicios.
- Descarga y envío de facturas a clientes B2B que no les llegan de forma automática.
- Realizar trámite de refacturaciones y el seguimiento correspondiente.
- Responder correos de los clientes corporativos que requieran soporte en algún tema de facturación, cobros, estados de cuenta, etc.
- Escalar casos a Customer B2B y el seguimiento correspondiente para que cada caso quede resuelto.
- Limpieza de diferenciales cambiarios mediante notas de crédito por montos inferiores a $20.
- 2% Retención de Gobierno.
- Proceso de refacturación y NC de los clientes.
- Estudios crediticios para clientes nuevos.
- Análisis de morosidad.
Perfil académico: Administración de Negocios o afines.
Conocimiento: Excel Intermedio-avanzado, Conocimiento en conciliaciones Bancarias, experiencia en el cargo de al menos 2-3 años, Paquete de Office, Manejo de bases de datos. Adm de cartera.
Habilidades: Trabajo en Equipo, Capacidad de negociación, Organización y Planificación. Capacidad de análisis. Orientado a resultados. Adaptabilidad al cambio.
We are a regional brand, with a presence in 15 countries in Latin America and Africa, in which we offer internet services, cable television, fixed telephony, among others.
At the Latin American level, Tigo operates in Costa Rica, Guatemala, El Salvador, Honduras, Nicaragua, Panama, Colombia, Bolivia and Paraguay.
Tigo has been present in Costa Rica since 1982 under the name Cable Color and it in 2012 we transformed into what is today our Tigo brand, and we became part of Millicom International S.A (MIC).
Our purpose is to build the digital networks that connect people, improve lives and develop communities. Through these digital networks we create connections that drive business success, open doors to knowledge and contribute to increasing productivity in the markets and communities where we operate. Always leading responsibly, fostering an environment in which our work team, clients and communities are our center The values that identify us and unite us as One Only Tigo are defined by our Sangre Tigo culture, which makes us feel proud of our company, its history and always leads us to act with integrity, making things happen the way correct and giving 1000% for our clients. Through all our actions we seek innovation, we work as a team and value our differences, creating an inclusive environment where Together We All Win.
We invite you to live our Tigo Blood as part of our Tigo Costa Rica team
Start now and find out about the job opportunities we have for you !!
Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
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