Costa Rica Job Openings

Amazon Support Services Costa Rica SRL

Existing Seller Management Assisted Representative, Existing Seller Management

San Jose

FULL TIME

November 20, 2024

1+ years of professional or military experience
1+ years of exceeding quota and key performance metrics experience
Bachelor's degree
Experience with business development, partnership management, or sourcing new business
Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions
Advanced written and verbal skills in Spanish and English.

The objective of an Enterprise Service Management Assisted (ESM-A) representative is to reach out to existing Selling Partners (SPs) from a selected Lead Pool, from the MX Marketplace (771770), to support SPs on the process of adoption and re-adoption of key Amazon Marketplace Programs (e.g., Fulfilled by Amazon, External Fulfillment, Advertising, Brand Tools, Promotions) resulting in bettering Seller Experience (SX) of reached out SPs and improving Customer Experience (CX) through improved selection offering, quality and lead-times. ESM-A representatives are evaluated by: (1) the number of engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided.
The ideal candidate is motivated, agile, with strong time management and project management skills, technical and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time.

Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience
SQL proficiency

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