Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
"The Offboarding Delivery Manager - Americas is responsible for managing and optimizing the offboarding delivery across the Americas region. This role combines people management with delivery responsibilities like operational guidance, process oversight, accountability for key performance metrics and cost management.

Key responsibilities include:
1. Build and lead the Americas offboarding team in Costa Rica, fostering a collaborative and positive culture to enhance engagement and productivity.
2. Provide ongoing oversight of offboarding processes, proactively identifying and mitigating any challenges or delays that could impact operational effectiveness.
3. Develop and implement data-driven improvements to optimize team performance and operational efficiency within the region
4. Partner closely with HR Leaders, legal, ER/LR and other relevant stakeholders to ensure local alignment and successful execution of the offboarding process in their country.
5. Ensure a smooth and positive offboarding experience for separating employees by actively improving the process based on their feedback to enhance overall satisfaction."

Required Technical and Professional Expertise
1. Minimum 2 years’ experience in a people management role with demonstrated leadership and team management skills.
2. Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making and process improvements.
3. Excellent communication and interpersonal skills, with proven experience in interacting effectively with executive leadership, stakeholders,
4. Fluent English

Preferred Technical and Professional Expertise
1. Experience in managing volume driven operations team
2. Good understanding of regional and local compliance requirements
3. Project management skills
About Business Unit IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.