Costa Rica Job Openings
Smith & Nephew
Team Manager - HR Customer Service Delivery (Alajuela, Costa Rica)
FULL TIME
September 9, 2024
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Contribute to the recruitment and induction of new employees by building training schedules and daily touch base meeting with the new coordinator.
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Support the development of GBS employee experience, including employee career path development, employee engagement, and development of an overall S&N and GBS integrated culture
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Regular 1:1 session with team providing coaching and guidance. Handling performance improvement, disciplinary and termination procedures. Implement and monitor quality assurance strategies and documents.
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Performance Management, Promote and support effective team working through good communication and regular team meetings, actively promoting a culture of continuous improvement.
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Support the global landscape of HR Services processes and integration of countries in GBS central locations.
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Support the migration of processes from countries into GBS.
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Support in the coordination of the checklist, risk mitigation executions and integration of activities into the GBS Centre.
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Support with integration of processes with configuring, testing and support of Workday
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Support compass administration and document control
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Ensures country compliance to legislation updates on a country by country view, including the update of any legislation changes to policy whilst ensuring these are maintained on compass and communicated to the business.
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Partners with HR Regional Manager to review service provision, changes, updates, and calibration activity and assess GBS impact.
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Daily management of HRC activities
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Working closely with Service Management team and using the SNOW Case Management system to ensure team operatives effectively and meets relevant KPI’s.
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Adherence to metrics and work within agreed Service Level Agreements
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Minimal error rates and analyze customer dissatisfaction
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Support HR and COE functions in projects as required
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Support and promote feedback mechanisms for employees to influence the continuous improvement of services and processes within GBS.
What will you need to be successful?
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Bachelor’s university degree
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Advanced English skills
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Advanced Portuguese skills is a plus
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Three or more years’ experience in shared services required
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One or more years’ supervisory or group coordination experience required.
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Training and coaching experience.
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Thorough understanding of Shared Services related processes, concepts and deadlines.
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Human relations and leadership skills
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Strong interpersonal skills and communication skills are required.
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Strong computer skills are required.
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Strong analytical and problem-solving skills essential.
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Expertise in shared services functions
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Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.
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Work/Life Balance: Extra days off, birthday off, voluntary hours.
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Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave,
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Flexibility: Hybrid work model (for more professional roles), flexible schedules.
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Training: Training program, unlimited learning.
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Extra perks: employees association, and more…
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