Costa Rica Job Openings
Smith & Nephew
Customer Service Positions (Coyol, Alajuela)
FULL TIME
September 17, 2024
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Customers can request their orders via phone and/or email. The person in this role is responsible of:
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Creating and managing customer's orders on SAP.
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Validate and input specific and some mandatory information in order to guarantee the order will be entered as requested.
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Confirm availability and price of the items requested within the order.
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Provide the customer with the order confirmation number.
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Customers might contact us in regards to make question in regards to existing orders. The person in this role is responsible of:
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Be able to provide ETA of items on backorder.
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Provide customers with tracking delivery numbers.
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Request copies of invoices, credit memos (maximum 5 documents per call or email, more than that, the requests are routed to the Financial Services Department.
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Send copies of packing slips.
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Reject orders (partial or complete), according to the existing Return Policy.
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Entering Shipping Error Report so that the warehouse can investigate what happened to the order.
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Request to management approval to process credits and/or debits for both external and/or internal customers (Sales Reps.).
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High School Bachelor´s Degree (minimum degree required).
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English Level B2+ or C1 (minimum required).
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Schedule Flexibility (Daylight Savings)
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Logistics Technical Degree
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Supply Management Technical Degree
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Knowledgeable in SAP.
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Schedule flexibility.
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Knowledgeable in Sales Force.
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Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.
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Work/Life Balance: Extra days off, birthday off, voluntary hours.
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Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave,
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Flexibility: Hybrid work model (for more professional roles), flexible schedules.
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Training: Training program, unlimited learning.
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Extra perks: employees association, and more…
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