Responsibilities:

• Talent Acquisition & Recruitment:
• Partner with hiring managers to define recruitment needs, create job descriptions, and craft talent strategies that align with business goals;
• Manage full-cycle recruitment processes, including sourcing, interviewing, and extending offers across Latam (mainly - Colombia and Costa Rica) and North America (the USA and Canada);
• Ensure an excellent candidate experience, representing the company’s values throughout the recruitment process;
• Actively build talent pipelines through direct sourcing and networking across industry channels, including fostering relationships with universities and other key institutions;
• Use data-driven insights to improve the recruitment process and provide market intelligence that informs workforce planning.
• HR Support & Operations:
• Act as a key point of contact for employees, guiding them on HR policies, procedures, and employee relations issues;
• Assist managers with setting goals, conducting performance reviews, and ensuring participation in HR-related processes for all dedicated headcounts;
• Oversee HR compliance, ensuring adherence to relevant laws and regulations, including support for audits related to SOC, ISO, and other standards;
• Support employee development programs by helping managers and employees identify growth opportunities, career paths, and learning goals;
• Regularly communicate with employees (through 1:1s, team meetings, etc.), ensuring that all personnel are supported and engaged in their roles;
• Facilitate benefits for the dedicated headcount;
• Organize team-building activities and happy hours.
• Employee Engagement & Retention:
• Partner with managers to drive engagement initiatives, ensuring alignment with company values and a focus on employee well-being;
• Support initiatives around employee feedback, ensuring surveys, pulse checks, and continuous feedback mechanisms are in place;
• Monitor trends in employee retention and collaborate with teams to propose solutions for improving the employee experience and reducing attrition.

Qualifications:

• 3+ years of experience in HR and Talent Acquisition, ideally in a fast-paced or tech-driven environment;
• Strong understanding of HR policies, talent management practices, and recruitment processes;
• Excellent communication and interpersonal skills, capable of fostering positive relationships across all levels of the company;
• High level of organizational skills, capable of managing multiple priorities and maintaining attention to detail in a dynamic environment;
• Commitment to our core values: Obsession, Ownership, Transparency, and Partnership;
• English proficiency at upper-intermediate level or higher.

Nice to have:

• Experience working with HR and ATS systems like Bamboo HR, Lever, etc.