Costa Rica Job Openings
CRA-JLL - Costa Rica
GREF People Compliance Lead
Belén
FULL TIME
October 24, 2024
The GREF People Compliance Lead manages the global contingent worker compliance program supporting technical on and off-boarding, Data Management/BI Analytics and training reporting for GREF, overseeing the end-to-end life cycle with focus on mitigation risks and driving data accuracy. With a comprehensive knowledge and understanding of requirements fully aligned with GREF strategies, the role leads a multi-regional team to deliver a standardized program across all regions, ensuring highest standards of data integrity and compliance through self-inspections, audits and business analysis. The role manages senior stakeholder engagement and provides strong team leadership to a widely dispersed team. Additionally, acts as a Subject Matter Expert (SME), relentlessly surfacing discrepancies, identifying opportunities and driving bar raising process improvements. The scope extends to all GREF contingent workers from both strategic and select vendor partners.
Primary Responsibilities & Deliverables:
What this job involves:
Knowledge, Skills & Abilities:
Primary Responsibilities & Deliverables:
- Resource optimization and team leadership of global and regional POCs in the People Compliance program team (GREF Technical On/offboards, GREF CWR Data and GREF Training reporting) including Continuous Improvement & Development Planning
- Delivers program performance reporting against Success Metrics
- Liaise with multiple stakeholders, acting as escalation point for customers
- Program stakeholder and Customer engagement, keeping GREF People Compliance Program Manager up-to-date on overall program health, changes, risks and issues
- Transform strategic vision into annual roadmaps, program deliverables, determining what scales globally versus regionally
- Research, assess and recommend technologies that seamlessly integrate with GREF/Amazon data sources, optimizing performance and enabling friction-free workflows across People programs
- Devise performance metrics, measures of success and insightful reporting that align globally to GREF goals
- Design optimized end-to-end operating model (resources and technology)
- Deliver People Compliance Strategy based on annual roadmap, ensuring robust organization in the execution of initiatives
- Prioritize implementation of improvements that enhance customer and contingent worker experience
- Lead day-to-day performance and delivery of services from program teams
- Deliver effective and proactive stakeholder engagement, reporting and communication, routinely bringing visibility to program performance and developments, using customer insights to drive change
- Ensure programs adhere to established protocols, processes, and systems of work defined in each sub-program hub (toolkits and playbooks)
- Track and report on service delivery performance and progress against strategic roadmap
- Review analytics and performance metrics, making recommendations for improvements
- Manage and optimize resources and teams to ensure full staffing
- Collaborate closely with GREF GIS Program Managers, GREF service lines, select/strategic Service Partners, Vendor Performance Program, and Amazon partners (Recruiters, Px T, Contingent Worker Compliance, L&D)
What this job involves:
- Leads multi-regional team (7 team members across AMER/EMEA/LATAM), ensuring workflow is optimized and creating a high-performing program.
- Collaboration with GREF Compliance Program Manager to ensure clear expectations on goals and reporting for the program are established and met.
- Deliver rhythm of business (ROB) for the program (calls, reporting, audits, analysis)
- Establish mechanisms that ensure consistently high level of accuracy in data management and reporting, driving continuous improvement in automation to improve efficiency and data integrity
- Review of reporting data, weekly statistics and status ensuring accuracy in execution, identification of issues and remedial plans
- Identify improvements and initiatives that optimize program execution, systems and documentation
- Partner with the Contingent Worker Compliance teams to ensure fully compliance of the program. Partner with GREF Communication to identify effective communication channels and build a clear and robust communication plan for the program
- Lead program execution decision making, drive solutioning and risk mitigation within the team
- Ensure end to end compliance of the program
- Participate to strategic committees and prioritization meetings both at a regional and global level
- Routinely provides critical data for and GREF Learning plus other GREF Internal Service programs as required.
- Provide routine analysis and reporting activities for the Compliance program.
Knowledge, Skills & Abilities:
- Program management experience
- Ability to lead regional and global programs in real estate and facilities
- Comfortable with working across multiple geographies and cultures, virtually, across several time zones, in a highly dynamic organization
- Strong organizational skills and capacity to prioritize in a complex, fast paced environment
- Hands on approach, show attention to details and ownership
- Ability to lead and influence others
- Proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships
- Keep team on track and moving
- Excellent level of English is mandatory, other languages are a plus
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